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To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's compensation guidelines for consumers experiencing disruption or incurring fees as a result of service errors by energy suppliers.
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's compensation guidelines for consumers experiencing disruption or incurring fees as a result of service errors by energy suppliers.
Ofgem’s Guaranteed Standards of Performance (GSOP) framework outlines the minimum levels of performance consumers can expect from suppliers, with automatic compensation provided if these standards are not met. The level of GSOP payments was recently increased in 2025 from £30 to £40 to account for inflation since the £30 payment level was set in 2015.
Ofgem is currently reviewing the GSOP framework to assess their adequacy in line with a wider consultation on consumer outcomes, launched on 23 June.
In addition, on 17 June 2026, the Government published its consultation response outlining measures that will be taken to strengthen the powers of the Energy Ombudsman to ensure consumers receive fairer and faster redress where they have not been able to resolve a dispute with their supplier.
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential implications for his Department's policies of Ofgem's decision to recover the costs of the Energy Debt Relief Scheme through consumer bills.
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential implications for his Department's policies of Ofgem's decision to recover the costs of the Energy Debt Relief Scheme through consumer bills.
The affordability crisis is the biggest issue facing families across the country. At the Autumn Budget, the Government committed to taking money off energy bills to tackle the cost of living. The changes made at the Budget are factored into bills for years to come, and without that action the rise in the Price Cap from July would have been significantly larger.
The Government is working closely with Ofgem, energy suppliers and consumer groups to develop a range of interventions to reduce energy debt, and to understand the impacts of different approaches on consumers.
Energy prices have fallen since summer 2023, but are still well above pre-'energy crisis' levels and there is little prospect of large cuts to bills in the near future.
Energy prices have fallen since summer 2023, but are still well above pre-'energy crisis' levels and there is little prospect of large cuts to bills in the near future.
The Ofgem Review: final report. Incl. annexes. 86p.
The Ofgem Review: final report. Incl. annexes. 86p.
Statement on the publication of the fifth report of the Energy Security and Net Zero Committee, Tackling the cost of the energy crisis (HC 736).
Statement on the publication of the fifth report of the Energy Security and Net Zero Committee, Tackling the cost of the energy crisis (HC 736).
With permission, I will make a statement on the Government response, which was published yesterday, to the Energy Security and Net Zero Committee report, “Tackling the energy cost crisis”, which we published in October.
This issue is very much at the heart of what families up and down the country are...
With permission, I will make a statement on the Government response, which was published yesterday, to the Energy Security and Net Zero Committee report, “Tackling the energy cost crisis”, which we published in October.
This issue is very much at the heart of what families up and down the country are...
In their response to the report, the Government said that in the clean flexibility road map, they have committed
“to develop measures focussed on barriers to the participation of low-income and vulnerable consumers in using energy flexibly.”
Given what we heard yesterday about the importance of heat pumps and heat storage in...
In their response to the report, the Government said that in the clean flexibility road map, they have committed
“to develop measures focussed on barriers to the participation of low-income and vulnerable consumers in using energy flexibly.”
Given what we heard yesterday about the importance of heat pumps and heat storage in...
The hon. Lady is on to what we will report on in the second half of our inquiry; we took evidence along those lines in yesterday’s session. The House also heard yesterday from the Secretary of State, with the announcement of the warm homes plan, about the support that will...
The hon. Lady is on to what we will report on in the second half of our inquiry; we took evidence along those lines in yesterday’s session. The House also heard yesterday from the Secretary of State, with the announcement of the warm homes plan, about the support that will...
It is welcome that the Government agreed with the Select Committee that we should be more ambitious about smart meter roll-out, so that household customers can get the best tariffs for them. We also heard evidence that there was a lack of consumer confidence in smart meters. Does the Chair...
It is welcome that the Government agreed with the Select Committee that we should be more ambitious about smart meter roll-out, so that household customers can get the best tariffs for them. We also heard evidence that there was a lack of consumer confidence in smart meters. Does the Chair...
The low take-up of smart meters is one of the big challenges that faces the energy market. It is very much linked to some of the problems that customers have around the country. I mentioned in my statement that just having a smart meter cuts bills by 3%, before even...
The low take-up of smart meters is one of the big challenges that faces the energy market. It is very much linked to some of the problems that customers have around the country. I mentioned in my statement that just having a smart meter cuts bills by 3%, before even...
At the time of the election, the Government promised that the rush to renewable energy would bring bills down by £300. They are now currently almost £200—some 12%—higher than back then. Now the Government are resorting to dipping into general taxation to try to con the British people by reducing...
At the time of the election, the Government promised that the rush to renewable energy would bring bills down by £300. They are now currently almost £200—some 12%—higher than back then. Now the Government are resorting to dipping into general taxation to try to con the British people by reducing...
That is really looking to the second part of our inquiry, but we have heard evidence on this already. The price cap at the start of 2024 was £1,928. It is now £1,758 and, according to the retailers, is due to come down further over the next few months. It...
That is really looking to the second part of our inquiry, but we have heard evidence on this already. The price cap at the start of 2024 was £1,928. It is now £1,758 and, according to the retailers, is due to come down further over the next few months. It...
There are two particularly important conclusions in the Select Committee’s inquiry: first, that reducing energy costs for everyone should be the top priority; and secondly, that there is no shortage of money in the wider energy system. Does the Chair of the Select Committee agree with me that GB Energy...
There are two particularly important conclusions in the Select Committee’s inquiry: first, that reducing energy costs for everyone should be the top priority; and secondly, that there is no shortage of money in the wider energy system. Does the Chair of the Select Committee agree with me that GB Energy...
As I said in my statement, the years and years of under-investment—the complete opposite of what was promised when the energy system was privatised in 1989—have led us to this place. That has been a very large contributor to the challenge with energy bills that we face now. The Committee...
As I said in my statement, the years and years of under-investment—the complete opposite of what was promised when the energy system was privatised in 1989—have led us to this place. That has been a very large contributor to the challenge with energy bills that we face now. The Committee...
I thank the Chair and the Select Committee for considering this massive issue. Around 40,000 older people in Northern Ireland—that is over 10% of older people there—live in poverty. Energy is perhaps one of their biggest outlays and it is critical. Did the Committee consider what can be done to...
I thank the Chair and the Select Committee for considering this massive issue. Around 40,000 older people in Northern Ireland—that is over 10% of older people there—live in poverty. Energy is perhaps one of their biggest outlays and it is critical. Did the Committee consider what can be done to...
That is a very important question. It was an important part of what we looked at in the first half of the inquiry. Our recommendations on the cold weather payments are relevant to what the hon. Gentleman asks, as are our recommendations on debt for those very many people who,...
That is a very important question. It was an important part of what we looked at in the first half of the inquiry. Our recommendations on the cold weather payments are relevant to what the hon. Gentleman asks, as are our recommendations on debt for those very many people who,...
Lords motion to consider. Agreed to on question.
Lords motion to consider. Agreed to on question.