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Written question asked by Lee Dillon (Liberal Democrat) on Wednesday, 8 July 2026, in the House of Commons. It was due for an answer on Monday, 13 July 2026. It was answered by Martin McCluskey (Labour) on Friday, 17 July 2026 on behalf of the Department for Energy Security and Net Zero.

Energy Supply: Fees and Charges and Standards

Question

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's compensation guidelines for consumers experiencing disruption or incurring fees as a result of service errors by energy suppliers.

Answer

Ofgem’s Guaranteed Standards of Performance (GSOP) framework outlines the minimum levels of performance consumers can expect from suppliers, with automatic compensation provided if these standards are not met. The level of GSOP payments was recently increased in 2025 from £30 to £40 to account for inflation since the £30 payment level was set in 2015.

Ofgem is currently reviewing the GSOP framework to assess their adequacy in line with a wider consultation on consumer outcomes, launched on 23 June.

In addition, on 17 June 2026, the Government published its consultation response outlining measures that will be taken to strengthen the powers of the Energy Ombudsman to ensure consumers receive fairer and faster redress where they have not been able to resolve a dispute with their supplier.

Secondary information

Type
Written question
Reference
17195
Session
2026-27
Subjects
Compensation Consumers Fees and charges Ofgem Energy supply Standards
Link
View this Written question on www.parliament.uk