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To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the adequacy of consumer protection provided by at-need funeral, cremation and burial services offered by Local Authorities.

Asked by
Ayoub Khan (Independent (affiliation))
Answering body
Ministry of Housing, Communities and Local Government
Type
Written questions
Status
Answered
Date
7 July 2026
Reference
14125
House
House of Commons

To ask the Secretary of State for Business and Trade, what assessment his Department has made of the adequacy of the fulfilment of consumer requirements in the (a) funeral, (b) cremation and (c) burial services sectors.

Asked by
Ayoub Khan (Independent (affiliation))
Answering body
Department for Business and Trade
Type
Written questions
Status
Answered
Date
6 July 2026
Reference
13723
House
House of Commons

To ask the Chancellor of the Exchequer, whether consumers that purchase pre-paid funeral services from a Local Authority are able to (i) access the Financial Services Compensation Scheme and (ii) make a complaint to the Financial Ombudsman Service.

Asked by
Ayoub Khan (Independent (affiliation))
Answering body
Treasury
Type
Written questions
Status
Answered
Date
2 July 2026
Reference
13722
House
House of Commons

To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that people who purchase pre-paid funeral services from a Local Authority outside of current Financial Conduct Authority and Competitions and Markets Authority regulation have adequate consumer protections.

Asked by
Ayoub Khan (Independent (affiliation))
Answering body
Treasury
Type
Written questions
Status
Answered
Date
2 July 2026
Reference
13721
House
House of Commons

To ask the Secretary of State for Business and Trade, what recent discussions his Department has had with the Department of Health and Social Care on consumer protection measures for the funeral sector.

Asked by
Mark Sewards (Labour)
Answering body
Department for Business and Trade
Type
Written questions
Status
Answered
Date
1 July 2026
Reference
12380
House
House of Commons
Type
House of Commons papers; Select Committee oral evidence; Parliamentary committees
Committee
Treasury Committee
Date
16 December 2025
Reference
HC 417 2024-26
House
House of Commons

Hundreds of my West Dunbartonshire constituents, and thousands more across the country, were served notice of the termination of their family protection funeral plan by CMutual and Maiden Life UK. All are members of credit unions, and they are elderly and vulnerable. They have paid in thousands of pounds over...

Member
Douglas McAllister (Labour)
Type
Business questions
Date
13 November 2025
Reference
775 c330
House
House of Commons

This is an important issue and a concerning situation, and I will draw it to the attention of the Chief Secretary to the Treasury. My hon. Friend may get an opportunity to raise the issue during the Budget debate, for which there will be a lot of time.

Member
Alan Campbell (Labour)
Type
Proceeding contributions
Date
13 November 2025
Reference
775 c330
House
House of Commons

Agreed to on question.

Lead member
Simon Hoare
Answering member
Zubir Ahmed
Department
Department of Health and Social Care
Type
Adjournment debates
Date
27 October 2025
Reference
774 cc135-144
House
House of Commons

There are many issues that will divide this House and many issues that will divide society, but one thing that probably unites all of us, and indeed society, is that we have a legitimate expectation of decent and respectful treatment for our dead. I do not think that is asking...

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 cc135-6
House
House of Commons

The hon. Member sheds a light on an area that I have only just come to, and that was through a piece of casework. It was absolutely devastating to receive a piece of casework about abysmal funeral services, which included the mis-selling of a plot in a local cemetery, extortionate...

Member
Helen Maguire (Liberal Democrat)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c136
House
House of Commons

I do agree. In many respects, the only bit of legislation on which we can rest a serious prosecution is the Burial Act 1857, which deals with the corpse post internment. It is silent on the corpse’s treatment from the point of death through to the point of either internment...

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c136
House
House of Commons

I commend the hon. Gentleman for securing the debate. This is the second Adjournment debate of his in which I have been involved in the last six months. He brings to the House subjects that are pertinent not just to North Dorset but to every constituency across the whole United...

Member
Jim Shannon (Democratic Unionist Party)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c136
House
House of Commons

I fundamentally agree with what the hon. Gentleman said, as would the lion’s share of operators, because they are acutely aware of a crisis of public confidence in the sector’s ability to deliver.

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c136
House
House of Commons

The hon. Gentleman is making an excellent speech on an incredibly difficult topic. Next month, I am bringing two mums from Leeds down to meet the Victims Minister. They tragically lost their babies in different circumstances, but both went to the same funeral director, who did horrific things with their...

Member
Mark Sewards (Labour)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c137
House
House of Commons

I am very sorry to hear what the hon. Gentleman has relayed; I know that the whole House will send prayers, thoughts and sympathies to his constituents. What a terrible thing to be dealing with in what are already tragically sad circumstances. He is right to urge the Minister to...

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c137
House
House of Commons

On that point, will my hon. Friend give way?

Member
Robbie Moore (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c137
House
House of Commons

Let me just continue.

The Minister and I would not need a licence and we would not be inspected; all we would have to do is put up a sign saying “Funeral Directors” with the hours of operation on it. That cannot be right. It cannot be right that when a...

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c137
House
House of Commons

My hon. Friend makes the point that many of our constituents across the country do not realise that anybody could set up and run a funeral director service. Sam Gallagher, one of the directors of Gallagher Family Funeral Directors in Keighley, wrote to me to advocate, quite rightly, that the...

Member
Robbie Moore (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c138
House
House of Commons

I agree with my hon. Friend. It is a great strength to be a member of the trade association, because it gives an imprimatur of quality to the families choosing a funeral director, just as customers would choose a CORGI-registered boiler fitter or FENSA for windows. As the trade associations...

Member
Simon Hoare (Conservative)
Type
Proceeding contributions
Date
27 October 2025
Reference
774 c138
House
House of Commons