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To ask the Secretary of State for Health and Social Care, what estimate she has made of the number of patients experiencing difficulties accessing prescription services through the NHS App.
To ask the Secretary of State for Health and Social Care, what estimate she has made of the number of patients experiencing difficulties accessing prescription services through the NHS App.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, what assessment she has made of the adequacy of the a) accessibility and b) usability of the NHS App prescription service.
To ask the Secretary of State for Health and Social Care, what assessment she has made of the adequacy of the a) accessibility and b) usability of the NHS App prescription service.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the compatibility of IT systems used by primary care providers with the NHS App and systems used in secondary care; and what steps his Department is taking to improve interoperability between these systems.
To ask the Secretary of State for Health and Social Care, what assessment he has made of the compatibility of IT systems used by primary care providers with the NHS App and systems used in secondary care; and what steps his Department is taking to improve interoperability between these systems.
The NHS App is able to integrate with all general practice core clinical systems, most online consultation solutions, and the majority of patient messaging platforms. It is also integrated with all but two acute trusts, all specialist trusts, and several mental health and community trust solutions for appointment management. As part of delivering the 10-Year Health Plan, NHS England is reviewing the standards and capabilities required across primary and secondary care digital solutions to support more joined-up care through the NHS App as a single point of access.
NHS England has launched a Digital Pathways Registry, which will raise the baseline standards expected of digital solutions in primary care. This includes strengthened requirements for interoperability, common data standards, and integration with national services such as the NHS App, supporting a more consistent and connected digital experience for patients and professionals.
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of difficulty using the NHS App on accessing NHS prescriptions.
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of difficulty using the NHS App on accessing NHS prescriptions.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, whether NHS England provides guidance to GP practices on enabling patients to request regular medicines through the NHS App where those medicines are not configured as repeat prescriptions.
To ask the Secretary of State for Health and Social Care, whether NHS England provides guidance to GP practices on enabling patients to request regular medicines through the NHS App where those medicines are not configured as repeat prescriptions.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, what assessment she has made of the adequacy of the ability of patients to request repeat prescriptions through the NHS App for medicines that were previously prescribed as acute medications.
To ask the Secretary of State for Health and Social Care, what assessment she has made of the adequacy of the ability of patients to request repeat prescriptions through the NHS App for medicines that were previously prescribed as acute medications.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, what assessment she has made of the potential impact of difficulties accessing prescription services through the NHS App on patients’ ability to obtain medicines in a timely manner.
To ask the Secretary of State for Health and Social Care, what assessment she has made of the potential impact of difficulties accessing prescription services through the NHS App on patients’ ability to obtain medicines in a timely manner.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, what data she holds on the number of technical failures experienced by patients when using the NHS App.
To ask the Secretary of State for Health and Social Care, what data she holds on the number of technical failures experienced by patients when using the NHS App.
The Hon. Member can find advice on how to use the NHS App to order prescriptions at the following link:
To ask the Secretary of State for Health and Social Care, if he will he hold discussions with his counterparts in Northern Ireland, Scotland and Wales on making the Access NHS App Services available across the UK.
To ask the Secretary of State for Health and Social Care, if he will he hold discussions with his counterparts in Northern Ireland, Scotland and Wales on making the Access NHS App Services available across the UK.
The NHS App is a service developed and managed by NHS England for use within the National Health Service in England. Health is a devolved matter, and the devolved administrations of Northern Ireland, Scotland, and Wales are responsible for decisions relating to the delivery of healthcare services, including digital health services and platforms, in their respective nations.
While officials may occasionally engage with counterparts in the devolved administrations on digital health issues where appropriate, there are no formal discussions taking place on making NHS App services available across the United Kingdom.
To ask the Secretary of State for Health and Social Care, what consideration was given to the NHS app's usability for residents in England who are registered with Scottish GPs.
To ask the Secretary of State for Health and Social Care, what consideration was given to the NHS app's usability for residents in England who are registered with Scottish GPs.
The NHS App is only available to patients who are registered with a general practice (GP) in England. As a fully devolved healthcare system, patients of Scottish GPs can access the healthcare apps MyCare.scot and NHS 24 Online, commissioned by NHS Scotland.
To ask His Majesty's Government what assessment they have made of the cost of their proposal to maintain a fully iOS native, a fully Android native, and a computer/web browser version of the NHS app, by comparison to the current arrangements.
To ask His Majesty's Government what assessment they have made of the cost of their proposal to maintain a fully iOS native, a fully Android native, and a computer/web browser version of the NHS app, by comparison to the current arrangements.
NHS England routinely assesses options for the future technological development of the NHS App. This includes due regard to cost, appropriate use of artificial intelligence, and most importantly how changes will best enhance the service for patients.
A roadmap of future developments is available at the NHS.UK website, in an online only format.
To ask His Majesty's Government, further to the Written Answer by Baroness Merron on 22 June (HL816), how the "similar functionality" commitment applies to (1) the "native code and native interfaces" re-implementation of the NHS app with any new minimal compatibility requirements; (2) services in the current NHS app; and...
To ask His Majesty's Government, further to the Written Answer by Baroness Merron on 22 June (HL816), how the "similar functionality" commitment applies to (1) the "native code and native interfaces" re-implementation of the NHS app with any new minimal compatibility requirements; (2) services in the current NHS app; and...
The Government is fully committed to developing the NHS App for the benefit of patients and services in the National Health Service, in line with the 10-Year Health Plan.
We have consistently minimised any divergence between code bases and will continue to do so in the future as we develop the NHS App. This helps to optimise the service for patients.
We are continuing to fully develop the NHS App for users as an iOS app, an Android app, and as a website. Where there are any differences between these formats, this can be due to natural differences in design due to different operating systems and conventions or it can also occur as new features are rolled out across formats, one at a time. In the case of the latter, this means any differences may only be temporary.
We are committed to making the NHS App as accessible as possible, whilst at the same time ensuring the software remains safe and secure for use by patients. We review the operating system and browser version policy annually, to determine how best to strike this balance.
To ask His Majesty's Government what assessment they have made of the safeguards required for the use of artificial intelligence to triage patients through the NHS app.
To ask His Majesty's Government what assessment they have made of the safeguards required for the use of artificial intelligence to triage patients through the NHS app.
The Government is committed to safeguarding patients as part of the shift from analogue to digital National Health Services, as set out in the 10-Year Health Plan.
The Medicines and Healthcare products Regulatory Agency regulates artificial intelligence (AI) tools that provide clinical assessment to ensure they are safe for patient use in the NHS. NHS organisations deploying such tools must also comply with risk management standards and with the Digital Technology Assessment Criteria.
NHS England is developing national triage standards setting out the clinical principles, urgency thresholds, and performance expectations against which any AI-enabled triage will be assured before use and continuously evaluated against.
The Government has also established the National Commission into the regulation of AI in healthcare, which will advise on the future regulatory framework of AI.
On 21 May 2026, I issued a written statement updating on progress in delivering the McCloud remedy for affected members of the NHS Pension Scheme. The delivery of the remedy in the NHS Pension Scheme is a hugely complex undertaking across the public sector to address the age discrimination that...
On 21 May 2026, I issued a written statement updating on progress in delivering the McCloud remedy for affected members of the NHS Pension Scheme. The delivery of the remedy in the NHS Pension Scheme is a hugely complex undertaking across the public sector to address the age discrimination that...
My Honourable Friend the Minister of State for Health (Karin Smyth MP) has made the following statement:
On 21 May 2026, I issued a written statement updating on progress in delivering the McCloud remedy for affected members of the NHS Pension Scheme. The delivery of the remedy in the NHS Pension...
My Honourable Friend the Minister of State for Health (Karin Smyth MP) has made the following statement:
On 21 May 2026, I issued a written statement updating on progress in delivering the McCloud remedy for affected members of the NHS Pension Scheme. The delivery of the remedy in the NHS Pension...
Amendment 70 to clause 47 negatived on division (6 to 7). Amendment 48 to clause 47 negatived on division (6 to 7). Amendment 49 to clause 47 negatived on division (6 to 7). Clause 47, discussed with new clauses 7 and 8, agreed to. Clauses 48 to 50 agreed to. Amendment 6 to schedule 7 negatived on division (2 to 8). Schedule 7 agreed to. Clauses 51 to 57 agreed to. Written evidence reported to the House.
Amendment 70 to clause 47 negatived on division (6 to 7). Amendment 48 to clause 47 negatived on division (6 to 7). Amendment 49 to clause 47 negatived on division (6 to 7). Clause 47, discussed with new clauses 7 and 8, agreed to. Clauses 48 to 50 agreed to....
To ask the Secretary of State for Health and Social Care, whether his department tracks current levels of NHS app usage across different patient groups.
To ask the Secretary of State for Health and Social Care, whether his department tracks current levels of NHS app usage across different patient groups.
We track current levels of NHS App usage through the NHS App Management Information monthly publication. This is broken down by integrated care board and region, rather than demographic or patient group.
Future work will explore how to get more detailed data from the NHS App and use it to support decision-making.
To ask His Majesty's Government what the expected timeline for implementing the commitment in the 10-Year Health Plan to provide self-care support and guidance via the NHS App is; and how they will report the impact of this commitment.
To ask His Majesty's Government what the expected timeline for implementing the commitment in the 10-Year Health Plan to provide self-care support and guidance via the NHS App is; and how they will report the impact of this commitment.
We are planning for the delivery of self-care support and guidance via the NHS App to be implemented on a phased basis over the lifetime of the 10-Year Health Plan, and will be piloting artificial intelligence triage into self-care support and guidance via the NHS App in 2027.
Initial capabilities, namely providing trusted health information, symptom guidance, and signposting to appropriate services, will continue to be expanded in the near term, with further enhancements introduced over time. These will include more personalised advice, improved integration with local services, and support for prevention and long-term condition management. The aim for the NHS App is to be routinely used front door for self-care and early intervention during the early years of the Plan.
The Government will monitor the impact of this commitment through a combination of usage metrics, patient outcomes, service impact, and equity of access. Progress will be reported through existing National Health Service performance reporting mechanisms and updates on delivery of the 10-Year Health Plan and Medium Term Planning Framework.
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to help increase use of the NHS app.
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to help increase use of the NHS app.
The National Health Service is taking a coordinated approach to increase NHS App use by supporting frontline promotion, and is addressing barriers particularly in deprived communities. Although 29% of people over 13 years old in England access the NHS App every month and over 52% did so in the last year, this is not evenly distributed across all places and communities.
To address this, new funding and plans have been put in place following the Spending Review and publication of the NHS Medium Term Planning Framework. This includes setting clear national and local adoption targets for national delivery teams, regions, and providers, investing in training and local delivery support, and working with community partners and regional networks to help people who face digital exclusion.
Improved data, insights, and governance are being used to identify effective approaches and scale them nationally, ensuring more consistent benefits from digital access for patients. A few examples of local level adoption support include growing the 3,000 strong App Ambassadors across National Health Service organisations, expanding the Public Libraries Partnership that is currently in place across 1,400 sites, and establishing a new partnership with the 15 health innovation networks to support delivery of targeted NHS App adoption plans within each local area.
To ask His Majesty's Government what plans they have to develop the NHS App to run on HarmonyOS for devices that do not have access to the Google Play store; and what assessment they have made of how patients who have purchased such devices can access all the digital services...
To ask His Majesty's Government what plans they have to develop the NHS App to run on HarmonyOS for devices that do not have access to the Google Play store; and what assessment they have made of how patients who have purchased such devices can access all the digital services...
The NHS App is the digital front door to the National Health Service, giving patients greater control and choice over their healthcare and better access to services. The Government currently has no plans to develop the NHS App using the Harmony Operating System (OS) or to assess related devices for accessibility.
Current United Kingdom levels of adoption to HarmonyOS are considered very low when compared to other mobile operating systems and we expect to continue using those systems that are the most accessible and helpful to patients. The NHS App is available through a web browser which provides similar functionality for people who can't directly use the NHS App.