Lloyds bank has more than 31,000 customers in my constituency, yet many of them, particularly the elderly and the vulnerable, are struggling to get out their own cash. That is because Lloyds has closed its branches in Brecon, Presteigne, Ystradgynlais, and before the end of this month in Pontardawe, despite making billions in profits and paying its CEO £5 million. Will the Prime Minister write to Lloyds bank and ask it to keep that last branch in Pontardawe open?

I am grateful to the hon. Member for raising that, and I will look at the particular example he has raised. As he will know, we are rolling out hubs. Some of those are already in place and there are more to come, and I will happily update him on where they are likely to be.

The Government understands the importance of face-to-face banking to communities, high streets and rural areas and is committed to championing sufficient access, including for older and digitally excluded customers. This is why the Government is working closely with industry to roll out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and over 180 are already open.

While branch closures are commercial decisions for banks, Financial Conduct Authority guidance expects firms to carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs and put in place reasonable alternatives. This seeks to ensure that branch closures are implemented in a way that treats customers fairly. Firms are not able to close cash facilities, including bank branches, until any additional cash services identified as needed in the relevant assessment are available.

Customers can access everyday banking services in a range of ways that suit their needs. This includes telephone banking, digital channels such as mobile or online banking and in person via bank branches and banking hubs. This mix of options helps ensure that people, particularly those who are less digitally engaged, can continue to manage their money confidently and securely.

The Post Office plays a key role in supporting access to banking services. Under the Banking Framework, a commercial agreement between the Post Office and 30 banking firms, personal and business customers can withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. Decisions about what services are available at the Post Office, such as cheque deposits, are made by the banks as part of their commercial arrangements.

While there has been a decline in overall cheque volumes, they continue to be used by many individuals, charities and businesses. In addition to traditional deposit methods, cheques can also be deposited digitally via mobile apps using cheque imaging technology.

Beyond banking hubs and Post Office services, some banks provide further points of access through initiatives like pop-up services in libraries and community centres, or mobile banking vans serving remote areas. The Government supports these initiatives.

The Government understands the importance of face-to-face banking to communities, high streets and rural areas and is committed to championing sufficient access, including for older and digitally excluded customers. This is why the Government is working closely with industry to roll out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and over 180 are already open.

While branch closures are commercial decisions for banks, Financial Conduct Authority guidance expects firms to carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs and put in place reasonable alternatives. This seeks to ensure that branch closures are implemented in a way that treats customers fairly. Firms are not able to close cash facilities, including bank branches, until any additional cash services identified as needed in the relevant assessment are available.

Customers can access everyday banking services in a range of ways that suit their needs. This includes telephone banking, digital channels such as mobile or online banking and in person via bank branches and banking hubs. This mix of options helps ensure that people, particularly those who are less digitally engaged, can continue to manage their money confidently and securely.

The Post Office plays a key role in supporting access to banking services. Under the Banking Framework, a commercial agreement between the Post Office and 30 banking firms, personal and business customers can withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK. Decisions about what services are available at the Post Office, such as cheque deposits, are made by the banks as part of their commercial arrangements.

While there has been a decline in overall cheque volumes, they continue to be used by many individuals, charities and businesses. In addition to traditional deposit methods, cheques can also be deposited digitally via mobile apps using cheque imaging technology.

Beyond banking hubs and Post Office services, some banks provide further points of access through initiatives like pop-up services in libraries and community centres, or mobile banking vans serving remote areas. The Government supports these initiatives.

The Government understands the importance of face-to-face banking to communities, high streets and rural areas across the UK, and is committed to championing sufficient access for all as a priority. This is why the Government is working closely with banks to roll out 350 banking hubs, which will provide local residents and businesses up and down the country with critical cash and banking services. Over 200 banking hubs have been announced so far, including two in North Cornwall, and over 100 are already open.

Banking has changed significantly in recent years with many customers benefitting from the ease and convenience of remote banking. While branch closures are commercial decisions for banks and building societies, FCA guidance expects firms to carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs and put in place alternatives where reasonable. This seeks to ensure that branch closures are implemented in a way that treats customers fairly.

Alternative options to access everyday banking services can be via telephone banking, through digital means such as mobile or online banking and via the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK.

Ministers and treasury officials regularly meet with the retail banks to discuss a wide variety of topics.

Banking has changed significantly in recent years with many customers benefitting from the ease and convenience of remote banking. FCA guidance expects firms to carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs and put in place alternatives where reasonable.

The Government recognises the importance of face-to-face banking to communities and high streets, and is committed to championing sufficient access for all. This is why the Government continues to work with banks, including Lloyds Banking Group, to roll out 350 banking hubs across the UK by the end of this Parliament. Currently over 200 banking hubs have been recommended and over 100 are already open.

The Government understands the importance of face-to-face banking to communities and high streets in Dorset and across the UK, and is committed to championing sufficient access for all as a priority. This is why the Government is working closely with banks to roll out 350 banking hubs, which will provide local residents and businesses up and down the country with critical cash and banking services. Over 100 banking hubs are already open.

FCA guidance expects firms to carefully consider the impact of planned branch closures on their customers’ everyday banking and cash access needs and put in place alternatives where reasonable. This seeks to ensure that branch closures are implemented in a way that treats customers fairly.

Alternative options to access everyday banking services can be via telephone banking, through digital means such as mobile or online banking and via the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK.

The Government does not make assessments of bank branch closures. However, in the event of a closure of a core cash service, for example a bank branch, LINK provides an assessment of a community’s cash access needs. It keeps an updated record of these assessments on its website as part of its overview of branch closures announced by banks since January 2022, alongside any banking hubs or deposit services recommended.

Decisions on opening and closing branches are taken by the management team of each bank on a commercial basis, with which the Government does not interfere.

The government is committed to ensuring the continued global success of the financial services sector. At the Autumn Statement, the government set out further progress in delivering on the Edinburgh and Mansion House reforms, taking ambitious steps to increase the flow of capital going to our more promising growth companies whilst further enhancing the financial services regulatory environment.

Decisions on how firms like Lloyds Banking Group manage their workforce is a commercial consideration for the firms themselves. However, this government is committed to creating the right environment for businesses to invest, expand, and increase the number of high-quality jobs for people and this remains at the centre of the government’s economic policy. For example, at the Autumn Statement the government announced that full expensing for qualifying business investments would be made permanent, giving the UK one of the most generous capital allowances regimes in the OECD on a net present value basis.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. Nonetheless, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared banking hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.