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To ask the Secretary of State for the Home Department, what key performance indicators are included in contracts with (a) Migrant Help and (b) the Refugee Council for the provision of asylum support services; what targets are set for those indicators; and how performance against those targets is (i) monitored...
To ask the Secretary of State for the Home Department, what key performance indicators are included in contracts with (a) Migrant Help and (b) the Refugee Council for the provision of asylum support services; what targets are set for those indicators; and how performance against those targets is (i) monitored...
Migrant Help holds the Advice, Issue Reporting and Eligibility contract. Details of the contract, including KPIs, can be found on the Contracts Finder at: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder.
The Refugee Council is contracted to provide the independent Unaccompanied Asylum-seeking Children (UASCs) Support Service. Details of the contract, including KPIs, can be found on the Contracts Finder at: Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts Finder. The published Contracts Finder notice for this contract reflects the original award and end date. However, the contract has subsequently been extended to December 2026, with provision for a further extension to March 2027.
The Home Office has a rigorous performance management regime for its contractor in this case the average call answering times are tracked and measured against contractual provisions.
The Cabinet Office publishes performance data for KPIs on the government’s most important contracts, which can be found at: Key Performance Indicators (KPIs) for government’s most important contracts - GOV.UK.
To ask the Secretary of State for the Home Department, which (a) Ministers and (b) Senior Civil Servants approved the award of the contract titled AIRE - Advice Issue Reporting and Eligibility to Migrant Help and CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract, with a start...
To ask the Secretary of State for the Home Department, which (a) Ministers and (b) Senior Civil Servants approved the award of the contract titled AIRE - Advice Issue Reporting and Eligibility to Migrant Help and CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract, with a start...
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
To ask the Secretary of State for the Home Department, what the breakdown of costs by financial year is for the contract with Migrant Help entitled AIRE - Advice Issue Reporting and Eligibility since 1 March 2019.
To ask the Secretary of State for the Home Department, what the breakdown of costs by financial year is for the contract with Migrant Help entitled AIRE - Advice Issue Reporting and Eligibility since 1 March 2019.
This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.
This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.
The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.
Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
To ask the Secretary of State for the Home Department, what the (a) contractual value, (b) annual spend to date and (c) forecast annual spend are for her Department's contract with Migrant Help between 2019 and 2029.
To ask the Secretary of State for the Home Department, what the (a) contractual value, (b) annual spend to date and (c) forecast annual spend are for her Department's contract with Migrant Help between 2019 and 2029.
Information on the overall contract value is available publicly: AIRE - Advice Issue Reporting and Eligibility - Contracts Finder
Annual spend and forecast spend are considered commercially sensitive and cannot be disclosed.
To ask the Secretary of State for the Home Department, whether any contracts her Department holds with Migrant Help include 24-hour service provisions.
To ask the Secretary of State for the Home Department, whether any contracts her Department holds with Migrant Help include 24-hour service provisions.
The Home Office holds one contract with Migrant Help for the provision of asylum services. The overall value for the 10-year contract (2019-2029) is £235,000,000. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The AIRE – Advice, Issue Reporting and Eligibility contract held with Migrant Help includes 24-hour service provisions. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The Home Office holds contracts with the following companies for asylum related services. This information is publicly available:
Serco Ltd- AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder Contract Start date 1 March 2019
Mears Ltd - AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder Contract Start date 1 March 2019
Clearsprings Ready Homes Ltd - AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder Contract Start date 1 March 2019
Corporate Travel Management (North) Limited - CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract start date 26 February 2023
Contract for the Provision of Asylum Accommodation and Travel Services - Contracts Finder Contract start date 23 April 2025
Prepaid Financial Services Limited - Support Payment Card - Contracts Finder Contract Start Date 27 February 2021
Migrant Help - AIRE - Advice Issue Reporting and Elligibility - Contracts Finder Contract Start date 1 March 2019
Mitie Limited - Provision of Security Services at Home Office Contingency Accommodation - Contracts Finder Contract Start Date 16 September 2022
British Refugee Council - Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts Finder Contract Start Date 9 February 2022
thebigword Group Limited - Language Services - Translation & Interpretation - Contracts Finder Contract Start Date 29 February 2024
VF Services (UK) Limited - Contract for the provision of Home Office and Asylum Interviews - Contracts Finder Contract Start Date 6 August 2024
To ask the Secretary of State for the Home Department, what is the total value of contracts her Department holds with Migrant Help, broken down by financial year since 2020.
To ask the Secretary of State for the Home Department, what is the total value of contracts her Department holds with Migrant Help, broken down by financial year since 2020.
The Home Office holds one contract with Migrant Help for the provision of asylum services. The overall value for the 10-year contract (2019-2029) is £235,000,000. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The AIRE – Advice, Issue Reporting and Eligibility contract held with Migrant Help includes 24-hour service provisions. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The Home Office holds contracts with the following companies for asylum related services. This information is publicly available:
Serco Ltd- AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder Contract Start date 1 March 2019
Mears Ltd - AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder Contract Start date 1 March 2019
Clearsprings Ready Homes Ltd - AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder Contract Start date 1 March 2019
Corporate Travel Management (North) Limited - CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract start date 26 February 2023
Contract for the Provision of Asylum Accommodation and Travel Services - Contracts Finder Contract start date 23 April 2025
Prepaid Financial Services Limited - Support Payment Card - Contracts Finder Contract Start Date 27 February 2021
Migrant Help - AIRE - Advice Issue Reporting and Elligibility - Contracts Finder Contract Start date 1 March 2019
Mitie Limited - Provision of Security Services at Home Office Contingency Accommodation - Contracts Finder Contract Start Date 16 September 2022
British Refugee Council - Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts Finder Contract Start Date 9 February 2022
thebigword Group Limited - Language Services - Translation & Interpretation - Contracts Finder Contract Start Date 29 February 2024
VF Services (UK) Limited - Contract for the provision of Home Office and Asylum Interviews - Contracts Finder Contract Start Date 6 August 2024
To ask the Secretary of State for the Home Department, what contracts her Department has with Migrant Help for the provision of services to asylum seekers.
To ask the Secretary of State for the Home Department, what contracts her Department has with Migrant Help for the provision of services to asylum seekers.
The Home Office holds one contract with Migrant Help for the provision of asylum services. The overall value for the 10-year contract (2019-2029) is £235,000,000. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The AIRE – Advice, Issue Reporting and Eligibility contract held with Migrant Help includes 24-hour service provisions. Information on this contract is publicly available: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
The Home Office holds contracts with the following companies for asylum related services. This information is publicly available:
Serco Ltd- AASC - Asylum Accommodation & Support Services Contract NW - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder Contract Start date 1 March 2019
Mears Ltd - AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract Scotland - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder Contract Start date 1 March 2019
Clearsprings Ready Homes Ltd - AASC - Asylum Accommodation & Support Services Contract Wales - Contracts Finder Contract Start date 1 March 2019
AASC - Asylum Accommodation & Support Services Contract South - Contracts Finder Contract Start date 1 March 2019
Corporate Travel Management (North) Limited - CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract start date 26 February 2023
Contract for the Provision of Asylum Accommodation and Travel Services - Contracts Finder Contract start date 23 April 2025
Prepaid Financial Services Limited - Support Payment Card - Contracts Finder Contract Start Date 27 February 2021
Migrant Help - AIRE - Advice Issue Reporting and Elligibility - Contracts Finder Contract Start date 1 March 2019
Mitie Limited - Provision of Security Services at Home Office Contingency Accommodation - Contracts Finder Contract Start Date 16 September 2022
British Refugee Council - Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts Finder Contract Start Date 9 February 2022
thebigword Group Limited - Language Services - Translation & Interpretation - Contracts Finder Contract Start Date 29 February 2024
VF Services (UK) Limited - Contract for the provision of Home Office and Asylum Interviews - Contracts Finder Contract Start Date 6 August 2024
To ask the Secretary of State for the Home Department, how long her Department plans to fund Migrant Help to support people with the rollout of e-visas.
To ask the Secretary of State for the Home Department, how long her Department plans to fund Migrant Help to support people with the rollout of e-visas.
Legacy document holders who currently prove their rights using older forms of evidence of immigration status (such as ink stamps in passports) will still be able to prove their rights as they do today, using their legacy documents where these are permitted. However, we encourage those individuals to transition to an eVisa at www.gov.uk/eVisa, which offers a range of benefits to customers and status checkers.
Holders of Biometric Residence Permits (BRPs) who have a valid immigration status and, for any reason, do not switch to an eVisa before their BRP expires, will be able to create a UKVI account quickly and easily, using their expired BRP if needed. They will also be able to use their expired BRP to generate a share code through the Right to Work and Right to Rent online services for a limited time. However, an expired BRP does not offer the full benefits of an eVisa, and we encourage them to create a UKVI account as soon as possible.
Migrant Help will initially be funded to support people in their transition to an eVisa for up to 12 months. We will monitor customer demand and keep our support offer under review.
We have learnt from the EU Settlement Scheme (EUSS) and are building on the success of the scheme, particularly in relation to our support for vulnerable customers, such as providing grant funding to organisations to support vulnerable people through the transition to eVisas, and through the Assisted Digital service which provides UK-wide support to individuals who require assistance with IT-related aspects of creating a UKVI account. The UKVI Resolution Centre is also available to those creating their UKVI account, and those using the online immigration status services. We also have ‘helper’ and ‘proxy’ functionality in place for those who require assistance switching to, and navigating the online services.
We are currently delivering an extensive communications campaign in support of the transition to eVisas, including through direct communications to impacted individuals, wide-ranging stakeholder engagement, development of a range of communications materials for stakeholders to share and use, and proactive media engagement. From mid-October we will be launching a paid advertising campaign in support of eVisa transition, targeting those who are using physical immigration documents, and encouraging them to take action to switch to an eVisa.
We provide clear guidance and direct support for vulnerable, and less digitally confident customers to help them manage this change, with support available for them online, through the grant funded network, the Assisted Digital service and via the UKVI Resolution Centre.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 20 November 2023 to Question 1324 on Asylum: Advisory Services and with reference to paragraph 2.3 of the Terms and Conditions for the Advice, Issue Reporting and Eligibility contract, whether a decision has been taken...
To ask the Secretary of State for the Home Department, pursuant to the Answer of 20 November 2023 to Question 1324 on Asylum: Advisory Services and with reference to paragraph 2.3 of the Terms and Conditions for the Advice, Issue Reporting and Eligibility contract, whether a decision has been taken...
More information is available at: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
To ask the Secretary of State for the Home Department, whether her Department has taken steps to extend the Advice, Issue Reporting and Eligibility contract beyond August 2023.
To ask the Secretary of State for the Home Department, whether her Department has taken steps to extend the Advice, Issue Reporting and Eligibility contract beyond August 2023.
Information on this contract is available at:
AIRE - Advice Issue Reporting and Elligibility - Contracts Finder
To ask the Secretary of State for the Home Department, how many full-time equivalent Home Office staff have dealt with complaints about matters that have not been resolved through Migrant Help in the last 12 months; and how many complaints have been received as of October 2023.
To ask the Secretary of State for the Home Department, how many full-time equivalent Home Office staff have dealt with complaints about matters that have not been resolved through Migrant Help in the last 12 months; and how many complaints have been received as of October 2023.
The data requested cannot be provided as it comes from live operational databases that have not been quality assured.
To ask His Majesty's Government, further to the Written Answer by Lord Murray of Blidworth on 26 September (HL10146), whether additional resources have been provided to Migrant Help to support refugees who, as a consequence of the backlog of applications being cleared, have recently been given asylum.
To ask His Majesty's Government, further to the Written Answer by Lord Murray of Blidworth on 26 September (HL10146), whether additional resources have been provided to Migrant Help to support refugees who, as a consequence of the backlog of applications being cleared, have recently been given asylum.
The Home Office continues to work with Migrant Help to ensure that they can meet their contractual requirements. Migrant Help have increased their headcount to respond to the significant increase in demand for their services.
To ask His Majesty's Government, further to their change of policy around the moving-on period for migrants in August 2023, what assessment they have made of the capacity of Migrant Help to provide support to refugees to navigate the move-on period through the Advice, Issue Reporting and Eligibility contract.
To ask His Majesty's Government, further to their change of policy around the moving-on period for migrants in August 2023, what assessment they have made of the capacity of Migrant Help to provide support to refugees to navigate the move-on period through the Advice, Issue Reporting and Eligibility contract.
To reduce the number of people currently accommodated in hotels and other accommodation types, and therefore reduce costs and limit the burden on the taxpayer, we are reliant upon people who are no longer eligible for asylum support leaving the asylum accommodation estate as quickly as possible. This number is increasing due to significant efforts underway to clear the asylum backlog.
An individual remains eligible for asylum support for a prescribed period from the day they are notified of the decision on their asylum claim. Where someone is given notice that their asylum claim has been granted, their appeal has been allowed or their asylum claim has been refused but they have been given leave to enter or remain, the prescribed period in legislation is 28 days. There has been no change to the prescribed period.
Individuals should make plans to move on from asylum support as quickly as possible. We offer support through Migrant Help or their partner organisation in doing this. This includes providing advice on accessing the labour market, on applying for Universal Credit and signposting to local authorities for assistance with housing. Newly recognised refugees are entitled to housing assistance from their local authority and are treated as a priority need if they have children or are considered vulnerable. Individuals do not need to wait for their BRP to make a claim for benefits and are encouraged to do so as early as possible if they require them.
We are engaging the Department for Work and Pensions and the Department for Levelling Up, Housing and Communities, as well as our accommodation and support contractors including Migrant Help, on ensuring individuals can move on from asylum support as smoothly as possible.
We will consider evidence received from voluntary sector organisations and local authorities and will respond to them via the usual routes.
A notice to quit (NTQ) will only be issued once a person has been issued a biometric residence permit (BRP).
To ask the Secretary of State for the Home Department, pursuant to the Answer of 12 September 2023 on Migrant Help: Standards, what assessment she has made of the potential impact of an increase in the headcount for Migrant Help on the service standards they provide; what rectification actions are...
To ask the Secretary of State for the Home Department, pursuant to the Answer of 12 September 2023 on Migrant Help: Standards, what assessment she has made of the potential impact of an increase in the headcount for Migrant Help on the service standards they provide; what rectification actions are...
The Home Office continues to work with Migrant Help in line with their contract to ensure that they take all rectification actions to bring about improvements. Migrant Help have increased their headcount to respond to the significant increase in demand for their services which is due to increased volumes of those destitute asylum seekers requiring accommodation.
To ask the Secretary of State for the Home Department, with reference to the National Audit Office report entitled Asylum Accommodation and support, published 3 July 2020, what recent steps her Department has taken to improve the performance of Migrant Help in operating the Advice, Issue Reporting and Eligibility (AIRE)...
To ask the Secretary of State for the Home Department, with reference to the National Audit Office report entitled Asylum Accommodation and support, published 3 July 2020, what recent steps her Department has taken to improve the performance of Migrant Help in operating the Advice, Issue Reporting and Eligibility (AIRE)...
The Home Office continues to work with Migrant Help in line with their contract to ensure that they take all rectification actions to bring about improvements. Migrant Help have increased their headcount to respond to the significant increase in demand for their services which is due to increased volumes of those destitute asylum seekers requiring accommodation.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2023 to Question 132405 on Migrant Help: Members, for what reason her Department has agreed with Migrant Help that that organisation should not respond directly to correspondence from hon. Members.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2023 to Question 132405 on Migrant Help: Members, for what reason her Department has agreed with Migrant Help that that organisation should not respond directly to correspondence from hon. Members.
All asylum seekers have access to a 24/7 Advice, Issue Reporting and Eligibility (AIRE) service provided for the Home Office by Migrant Help where they can raise any concerns regarding accommodation or support services, and they can get information about how to obtain further support.
As the data controller the Home Office are best placed to provide comprehensive responses to the requests of MPs. Should an MP approach Migrant Help directly, rather than the MPs correspondence team, Migrant Help will refer these requests to the appropriate MPs team to investigate and respond.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February to Question 132405, if she will publish the agreement between Migrant Help and her Department on referring Members' correspondence.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February to Question 132405, if she will publish the agreement between Migrant Help and her Department on referring Members' correspondence.
All asylum seekers have access to a 24/7 Advice, Issue Reporting and Eligibility (AIRE) service provided for the Home Office by Migrant Help where they can raise any concerns regarding accommodation or support services, and they can get information about how to obtain further support.
As the data controller the Home Office are best placed to provide comprehensive responses to the requests of MPs. Should an MP approach Migrant Help directly, rather than the MPs correspondence team, Migrant Help will refer these requests to the appropriate MPs team to investigate and respond.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2023 to Question 132405, whether Migrant Help is able to respond directly to Members if they decide it is in the best interests of constituents to do so.
To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 February 2023 to Question 132405, whether Migrant Help is able to respond directly to Members if they decide it is in the best interests of constituents to do so.
All asylum seekers have access to a 24/7 Advice, Issue Reporting and Eligibility (AIRE) service provided for the Home Office by Migrant Help where they can raise any concerns regarding accommodation or support services, and they can get information about how to obtain further support.
As the data controller the Home Office are best placed to provide comprehensive responses to the requests of MPs. Should an MP approach Migrant Help directly, rather than the MPs correspondence team, Migrant Help will refer these requests to the appropriate MPs team to investigate and respond.