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To ask the Secretary of State for the Home Department, what recent discussions she has had with Action Fraud regarding trends in scam calls targeting (a) elderly and (b) vulnerable people.
To ask the Secretary of State for the Home Department, what recent discussions she has had with Action Fraud regarding trends in scam calls targeting (a) elderly and (b) vulnerable people.
The Home Office engages regularly with Report Fraud (the replacement service for Action Fraud) on trends in fraud and scam activity. Report Fraud does not currently publish data disaggregated specifically by scam calls as a distinct fraud type targeting elderly or vulnerable individuals.
For all fraud reports recorded in the Report Fraud system in the year ending May 2026, approximately 30% of individuals were aged 60 and over, where the victim’s age is known.
Evidence from the Crime Survey for England and Wales (CSEW), which captures both reported and unreported fraud, indicates that in the year ending March 2025 people aged over 60 were not statistically more likely to be victims of fraud.
The Home Office funds the Report Fraud Victim Service, which provides tailored support to victims of fraud and cybercrime, including older and vulnerable individuals. The service triages victims based on vulnerability and offers targeted support to help them cope with the impact of fraud and reduce the risk of repeat victimisation.
Beyond Report Fraud, the Government launched its new Fraud Strategy in March 2026. The commitments made in the Strategy are broadly aimed at reducing vulnerability within the whole of society. However, the Government and law enforcement routinely assess particular areas of vulnerability to provide more targeted support and advice.
To ask the Secretary of State for Science, Innovation and Technology, what steps her department is taking to ensure telecommunications providers take responsibility for preventing scam calling.
To ask the Secretary of State for Science, Innovation and Technology, what steps her department is taking to ensure telecommunications providers take responsibility for preventing scam calling.
Tackling fraud is a priority for this Government. We are working closely with industry, and on 5 November 2025 published the second Telecommunications Fraud Sector Charter. This includes actions to help strengthen trust in voice communications particularly the spoofing of UK numbers and by improving security, traceability and reliability of calls.
On 9 March, the Home Office published its new Fraud Strategy which sets out how the Government will work with all partners, including law enforcement and industry, to make the UK a much harder place for criminals to operate. As part of the Strategy, we are establishing a new Online Crime Centre. From April 2026 the police, GCHQ, banks, telecommunications and tech firms will work in one place to drive the response to online fraud.
Government also works closely with Ofcom, the independent regulator, who have a duty to protect consumers and to ensure that UK numbers are not misused. Ofcom has made several changes in recent years to help reduce scams, including since January 2025 Ofcom has required operators to block scam calls from abroad which present as a UK numbers.
To ask the Secretary of State for Science, Innovation and Technology, what steps she is taking to help prevent the misuse of VoIP services for scam and nuisance calls.
To ask the Secretary of State for Science, Innovation and Technology, what steps she is taking to help prevent the misuse of VoIP services for scam and nuisance calls.
Tackling scam and nuisance calls are a priority for the Government, including via VoIP.
Unsolicited direct marketing calls are regulated by the Privacy and Electronic Communications Regulations 2003 and enforced by the Information Commissioner. Organisations must not make live marketing calls to a number that is registered on the Telephone Preference Service list or make automated marketing calls unless the recipient has specifically consented to receive them.
Government works closely industry and recently published the second Telecommunications Fraud Sector Charter, including actions to strengthen trust in voice communications. The Home Office will also publish its new Fraud Strategy with measures to prevent scam calls early this year.
Government also works closely with Ofcom who have a duty to protect consumers and a duty to ensure that UK numbers are not misused. Ofcom has made several changes in recent years, including since January 2025 under new rules by Ofcom operators have had to block calls from abroad which present as a UK numbers.
Lords committee stage eighth day. Clauses 110 to 117 agreed to. (Part 1 of 2).
Lords committee stage eighth day. Clauses 110 to 117 agreed to. (Part 1 of 2).
Moved by
Baroness Morgan of Cotes
356A: After Clause 109, insert the following new Clause—
“Duty to prevent violence against women and girls on trains
(1) The British Transport Police must take all reasonable steps to prevent violence against women and girls on trains.
(2) In subsection (1), “violence against women and girls” means abuse...
Moved by
Baroness Morgan of Cotes
356A: After Clause 109, insert the following new Clause—
“Duty to prevent violence against women and girls on trains
(1) The British Transport Police must take all reasonable steps to prevent violence against women and girls on trains.
(2) In subsection (1), “violence against women and girls” means abuse...
My Lords, I had hoped, as the Minister knows, that we might have reached this amendment last month, in the same week the Government published their long-awaited violence against women and girls strategy—which would have been appropriate—but I left him to debate another extremely important issue. It is a pleasure...
My Lords, I had hoped, as the Minister knows, that we might have reached this amendment last month, in the same week the Government published their long-awaited violence against women and girls strategy—which would have been appropriate—but I left him to debate another extremely important issue. It is a pleasure...
My Lords, it is a pleasure to follow the noble Baroness, Lady Morgan of Cotes. My proposed Amendment 356F is complementary, in a sense, to hers. My amendment would create a specific offence of assaulting a transport worker at work. It would be an equivalent protection to that given to...
My Lords, it is a pleasure to follow the noble Baroness, Lady Morgan of Cotes. My proposed Amendment 356F is complementary, in a sense, to hers. My amendment would create a specific offence of assaulting a transport worker at work. It would be an equivalent protection to that given to...
My Lords, I speak particularly in support of Amendment 356A in the name of my noble friend Lady Morgan of Cotes. I hope that the Minister might see fit to include this in the Bill, as the noble Lord opposite argued for his amendment. It is difficult to find the...
My Lords, I speak particularly in support of Amendment 356A in the name of my noble friend Lady Morgan of Cotes. I hope that the Minister might see fit to include this in the Bill, as the noble Lord opposite argued for his amendment. It is difficult to find the...
My Lords, I am grateful for this short debate. I would like to widen it a little beyond railways. I am blessed in living in Greater Manchester at the heart of a major Metrolink tram network, which has many similarities to the railways. There are often very few staff late...
My Lords, I am grateful for this short debate. I would like to widen it a little beyond railways. I am blessed in living in Greater Manchester at the heart of a major Metrolink tram network, which has many similarities to the railways. There are often very few staff late...
My Lords, it is Amendment 356F from the noble Lord, Lord Hendy, that attracts me to the Chamber, although I do not necessarily share his arguments or reasoning. The main purpose of my speaking, the Minister will not be surprised to hear, is that it affords an opportunity for me...
My Lords, it is Amendment 356F from the noble Lord, Lord Hendy, that attracts me to the Chamber, although I do not necessarily share his arguments or reasoning. The main purpose of my speaking, the Minister will not be surprised to hear, is that it affords an opportunity for me...
My Lords, I speak to Amendment 399 in the names of my noble friend Lady Pidgeon, who cannot attend today, and my noble friend Lady Doocey. This amendment would enable CCTV systems on the railways to be quickly available to the police and continuously for 30 days, alongside defining the...
My Lords, I speak to Amendment 399 in the names of my noble friend Lady Pidgeon, who cannot attend today, and my noble friend Lady Doocey. This amendment would enable CCTV systems on the railways to be quickly available to the police and continuously for 30 days, alongside defining the...
In rising to support Amendment 356A in the name of my noble friend, I recognise that the problem will probably be enforcement, and the answer may have to be a lot more British Transport Police routinely patrolling certain trains.
I also want to raise another issue which affects women. The amendment...
In rising to support Amendment 356A in the name of my noble friend, I recognise that the problem will probably be enforcement, and the answer may have to be a lot more British Transport Police routinely patrolling certain trains.
I also want to raise another issue which affects women. The amendment...
My Lords, this has been an interesting short debate. I thank all noble Lords who have contributed to this group of amendments, each of which addresses the issue of safety on our public transport networks, whether of passengers, workers or those tasked with policing them. The amendments before us reflect...
My Lords, this has been an interesting short debate. I thank all noble Lords who have contributed to this group of amendments, each of which addresses the issue of safety on our public transport networks, whether of passengers, workers or those tasked with policing them. The amendments before us reflect...
I am grateful to the noble Baroness, Lady Morgan of Cotes, for Amendment 356A, and I am glad we have reached it today. We hoped to reach it prior to Christmas, but time did not permit. I know that she has championed this issue in the House before, and I...
I am grateful to the noble Baroness, Lady Morgan of Cotes, for Amendment 356A, and I am glad we have reached it today. We hoped to reach it prior to Christmas, but time did not permit. I know that she has championed this issue in the House before, and I...
I am grateful to the Minister and I look forward to us discussing that at that time. I am not an expert in the law in this area, but I am genuinely surprised by what he has just said about the current legal provisions and protections for retail workers and...
I am grateful to the Minister and I look forward to us discussing that at that time. I am not an expert in the law in this area, but I am genuinely surprised by what he has just said about the current legal provisions and protections for retail workers and...
We are in danger of the Committee revisiting Clause 37. I have an opportunity to meet the noble Baroness, and we can discuss those issues then. I am saying to my noble friend, in relation to his amendment, that the Police, Crime, Sentencing and Courts Act 2022 makes offences against...
We are in danger of the Committee revisiting Clause 37. I have an opportunity to meet the noble Baroness, and we can discuss those issues then. I am saying to my noble friend, in relation to his amendment, that the Police, Crime, Sentencing and Courts Act 2022 makes offences against...
Will the Minister take this idea to the British Transport Police? By the time one has done a three-hour journey, one is heartily sick of hearing, for the 20th time, “See it. Say it. Sorted”. Could it possibly intersperse between those announcements something like: “This coach has video recording. We...
Will the Minister take this idea to the British Transport Police? By the time one has done a three-hour journey, one is heartily sick of hearing, for the 20th time, “See it. Say it. Sorted”. Could it possibly intersperse between those announcements something like: “This coach has video recording. We...
I will give consideration to that with my colleagues in the Department for Transport. As somebody who travels every week on the train to this House, “See it. Say it. Sorted” appears on my journey on a number of occasions—in my case, in both English and Welsh. The noble Lord...
I will give consideration to that with my colleagues in the Department for Transport. As somebody who travels every week on the train to this House, “See it. Say it. Sorted” appears on my journey on a number of occasions—in my case, in both English and Welsh. The noble Lord...
My Lords, I wonder whether my noble friend the Minister could find time in his busy timetable to see me and the RMT about this, because
I did not quite understand what the distinction was between the creation of an offence of assaulting a retail worker at work, in Clause...
My Lords, I wonder whether my noble friend the Minister could find time in his busy timetable to see me and the RMT about this, because
I did not quite understand what the distinction was between the creation of an offence of assaulting a retail worker at work, in Clause...
My noble friend mentioned his noble kinsman, my noble friend Lord Hendy of Richmond Hill, who is the Transport Minister. The British Transport Police are the responsibility of and answer to the Department for Transport. My other noble friend Lord Hendy is the Minister responsible for transport. If I may,...
My noble friend mentioned his noble kinsman, my noble friend Lord Hendy of Richmond Hill, who is the Transport Minister. The British Transport Police are the responsibility of and answer to the Department for Transport. My other noble friend Lord Hendy is the Minister responsible for transport. If I may,...