1-20 of 45 results for subject:"Pinnacle Group"
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To ask the Secretary of State for Defence, what the value is of the penalties on (a) VIVO, (b) Amey and (c) Pinnacle under penalty clauses in the contracts to deliver service accommodation.
To ask the Secretary of State for Defence, what the value is of the penalties on (a) VIVO, (b) Amey and (c) Pinnacle under penalty clauses in the contracts to deliver service accommodation.
The service accommodation contracts do not invoke penalty clauses; however, they withhold fixed and variable profit based on performance.
Profits have been withheld at the end of each of the four quarterly Service Periods since that bedding-in period ended.
The Department is unable to provide the specific amounts being withheld, as its disclosure would prejudice commercial interests.
To ask the Secretary of State for Defence, how many times his Department has invoked penalty clauses in the service accommodation contracts with (a) VIVO, (b) Amey and (c) Pinnacle.
To ask the Secretary of State for Defence, how many times his Department has invoked penalty clauses in the service accommodation contracts with (a) VIVO, (b) Amey and (c) Pinnacle.
The service accommodation contracts do not invoke penalty clauses; however, they withhold fixed and variable profit based on performance.
Profits have been withheld at the end of each of the four quarterly Service Periods since that bedding-in period ended.
The Department is unable to provide the specific amounts being withheld, as its disclosure would prejudice commercial interests.
To ask the Secretary of State for Defence, what discussions his Department has had with (a) the Defence Infrastructure Organisation, (b) Pinnacle Group, (c) Amey and (d) VIVO since the publication of the Armed Forces Continuous Attitude Survey Results; and if he will publish a summary of those discussions.
To ask the Secretary of State for Defence, what discussions his Department has had with (a) the Defence Infrastructure Organisation, (b) Pinnacle Group, (c) Amey and (d) VIVO since the publication of the Armed Forces Continuous Attitude Survey Results; and if he will publish a summary of those discussions.
The Defence Infrastructure Organisation (DIO) is part of the Department. DIO has discussed the Armed Forces Continuous Attitude Survey (AFCAS) results with Pinnacle, Amey and VIVO. The Department's focus on addressing the root causes of dissatisfaction with the maintenance of Service Family Accommodation began before the AFCAS Survey Questionnaire was distributed to Service Personnel. By the time results were published on 1 June 2023, performance had improved.
A summary of discussions the Department has had with suppliers regarding performance since the publication of AFCAS cannot be provided, as disclosure would prejudice commercial interests.
To ask the Secretary of State for Defence, what recent assessment his Department has made with the Defence Infrastructure Organisation of the adequacy of the performance of (a) Pinnacle Group, (b) Amey and (c) VIVO in meeting their contractual obligations to provide accommodation for armed forces personnel and their families...
To ask the Secretary of State for Defence, what recent assessment his Department has made with the Defence Infrastructure Organisation of the adequacy of the performance of (a) Pinnacle Group, (b) Amey and (c) VIVO in meeting their contractual obligations to provide accommodation for armed forces personnel and their families...
Since Rectification Plans were implemented in September 2022, performance has improved for both VIVO and Amey in the key areas of response maintenance timeframes and reducing the backlog of maintenance tasks. However, there is still more work to do before both are consistently at the Acceptable Level of Performance (ALP) across the board, particularly in respect of preparation of homes for Move-in performance.
Pinnacle are now consistently delivering at or above the minimum ALP in all areas where they have sole responsibility for delivery and are no longer in rectification.
The Department has set out an expectation that suppliers must demonstrate they can sustain performance at or above the ALP before the Rectification Plans will be considered to have succeeded. The Department has made it very clear that there is still more to achieve before service families are receiving the level of service that they deserve.
To ask the Secretary of State for Defence, how much his Department has paid to (a) Pinnacle Group, (b) VIVO and (c) Amey under the service accommodation contracts awarded in June 2021.
To ask the Secretary of State for Defence, how much his Department has paid to (a) Pinnacle Group, (b) VIVO and (c) Amey under the service accommodation contracts awarded in June 2021.
I am unable to provide this information as its disclosure would prejudice commercial interests.
To ask the Secretary of State for Defence, what payments to (a) Pinnacle Group, (b) VIVO and (c) Amey have been withheld on performance grounds in the last three years.
To ask the Secretary of State for Defence, what payments to (a) Pinnacle Group, (b) VIVO and (c) Amey have been withheld on performance grounds in the last three years.
The Department has exercised to the fullest extent its contractual rights to withhold fixed and variable profit in respect of the delivery of the contractual performance measures.
Information regarding the specific amount is being withheld and cannot be provided, as its disclosure would prejudice commercial interests.
To ask the Secretary of State for Defence, what recent progress (a) Pinnacle Group, (b) VIVO and (c) Amey have made on implementing their service accommodation rectification plans.
To ask the Secretary of State for Defence, what recent progress (a) Pinnacle Group, (b) VIVO and (c) Amey have made on implementing their service accommodation rectification plans.
Pinnacle have completed the implementation of the Rectification Plan and are at or above the minimum Acceptable Level of Performance (ALP) in all areas where they have sole responsibility for delivery.
Performance has improved for both VIVO and Amey in the key areas of response maintenance timeframes and reducing the backlog of maintenance tasks, since the rectification plans were implemented in September 2022. However, there is still more work to do before VIVO and Amey are consistently at the ALP.
The Department has set out an expectation that suppliers must demonstrate they can sustain performance at or above the ALP before the rectification plans will be considered to have succeeded. The Department has made it very clear that there is still more to achieve before Service families are getting the level of service that they are entitled to.
To ask the Secretary of State for Defence, with reference to the Cabinet Office's key performance indicators data for October to December 2022, if he will explain what the key performance indicators (a) Customer Satisfaction and (b) Right First Time refer to in respect of the service family accommodation contract...
To ask the Secretary of State for Defence, with reference to the Cabinet Office's key performance indicators data for October to December 2022, if he will explain what the key performance indicators (a) Customer Satisfaction and (b) Right First Time refer to in respect of the service family accommodation contract...
The table below details the key performance measures and what they refer to for Customer Satisfaction in respect of the Service Family Accommodation contracts awarded to Pinnacle:
Performance Measure Category | Performance Measure | Purpose |
|
| |
Performance Measure Category 5 Customer Satisfaction | Allocation satisfaction | To determine the overall level of customer satisfaction with the service received. | |||
Move-in satisfaction | To determine the overall level of customer satisfaction with the service received. | ||||
Post Move-in satisfaction | To determine the overall level of customer satisfaction with the service received. | ||||
Move-out satisfaction | To determine the overall level of customer satisfaction with the service received. | ||||
Additional Needs and Disability Adaptations (ANDA) satisfaction | To determine the overall level of customer satisfaction with the service received. | ||||
Pinnacle does not have a ‘Right First Time’ measure.
To ask the Secretary of State for Defence, if he will publish the conditions on data (a) storage and (b) management specified in the Armed Forces Accommodation contract with Pinnacle Group Limited.
To ask the Secretary of State for Defence, if he will publish the conditions on data (a) storage and (b) management specified in the Armed Forces Accommodation contract with Pinnacle Group Limited.
A copy of MOD's Armed Forces Accommodation contract with Pinnacle Group Limited is already published on the GOV.UK website and can be accessed via the following link:
Future Defence Infrastructure Services (FDIS) - National Accommodation Management Services - Contracts Finder
Information specific to data requirements within the contract can be accessed via the following link. These requirements are primarily concerned with the protection of data, including personal data.
https://www.contractsfinder.service.gov.uk/Notice/Attachment/dbd9563d-6df1-4611-bda3-e68dee1e6792.
I have recently been to see some of the RAF housing in Carterton. Given the mould in homes with children present and the fact that requested repairs are left uncompleted, it sems that the Pinnacle-VIVO partnership is failing military families. What are Ministers doing to hold those companies to account?
I have recently been to see some of the RAF housing in Carterton. Given the mould in homes with children present and the fact that requested repairs are left uncompleted, it sems that the Pinnacle-VIVO partnership is failing military families. What are Ministers doing to hold those companies to account?
I am grateful to my hon. Friend for raising that. I know Brize quite well and the accommodation that he referred to. He may be aware that all top level budgets are meant to be assessing their accommodation against the Defence housing standard and will report by the end of the year. In the meantime, he should know that over the next 10 years £1.6 billion will be invested in barracks accommodation to improve some of the truly awful accommodation that, sadly, our men and women have to put up with.
My constituent, Daniel, was medically discharged from the Army in 2015, yet in September 2022 he was awarded only tariff-10 compensation. He is housebound and fully reliant on his mother, and psychiatrists agree that sadly his condition is permanent. Seven years on, Daniel is still without compensation that reflects the severity of his mental injury. Will the Secretary of State meet me to review that case, and ensure that veterans who suffer psychological injuries are compensated equally with those who suffer physical injuries?
My constituent, Daniel, was medically discharged from the Army in 2015, yet in September 2022 he was awarded only tariff-10 compensation. He is housebound and fully reliant on his mother, and psychiatrists agree that sadly his condition is permanent. Seven years on, Daniel is still without compensation that reflects the severity of his mental injury. Will the Secretary of State meet me to review that case, and ensure that veterans who suffer psychological injuries are compensated equally with those who suffer physical injuries?
I would be delighted to meet the hon. Lady to discuss the case.
I would be delighted to meet the hon. Lady to discuss the case.
I would be delighted to meet the hon. Lady to discuss the case.
My constituent, Daniel, was medically discharged from the Army in 2015, yet in September 2022 he was awarded only tariff-10 compensation. He is housebound and fully reliant on his mother, and psychiatrists agree that sadly his condition is permanent. Seven years on, Daniel is still without compensation that reflects the severity of his mental injury. Will the Secretary of State meet me to review that case, and ensure that veterans who suffer psychological injuries are compensated equally with those who suffer physical injuries?
I am grateful to my hon. Friend for raising that. I know Brize quite well and the accommodation that he referred to. He may be aware that all top level budgets are meant to be assessing their accommodation against the Defence housing standard and will report by the end of the year. In the meantime, he should know that over the next 10 years £1.6 billion will be invested in barracks accommodation to improve some of the truly awful accommodation that, sadly, our men and women have to put up with.
I am grateful to my hon. Friend for raising that. I know Brize quite well and the accommodation that he referred to. He may be aware that all top level budgets are meant to be assessing their accommodation against the Defence housing standard and will report by the end of the year. In the meantime, he should know that over the next 10 years £1.6 billion will be invested in barracks accommodation to improve some of the truly awful accommodation that, sadly, our men and women have to put up with.
I have recently been to see some of the RAF housing in Carterton. Given the mould in homes with children present and the fact that requested repairs are left uncompleted, it sems that the Pinnacle-VIVO partnership is failing military families. What are Ministers doing to hold those companies to account?
North Shropshire is proud to be the home of RAF Shawbury and the Tern Hill barracks, but in the past week or so I have received a number of complaints from residents of those bases, complaining about the contractor, Pinnacle, which is responsible for maintaining their housing. One resident had...
North Shropshire is proud to be the home of RAF Shawbury and the Tern Hill barracks, but in the past week or so I have received a number of complaints from residents of those bases, complaining about the contractor, Pinnacle, which is responsible for maintaining their housing. One resident had...
I am very sorry to hear about that situation. It should not be the case, and we owe our servicemen and women decent homes. The hon. Lady will know that we have Defence questions on 30 January, and I happen to know that the Assistant Chief of the Air Staff...
I am very sorry to hear about that situation. It should not be the case, and we owe our servicemen and women decent homes. The hon. Lady will know that we have Defence questions on 30 January, and I happen to know that the Assistant Chief of the Air Staff...
To ask the Secretary of State for Defence, pursuant to the Answer of 12 January to Question 118858 on Armed Forces: Housing, how Pinnacle Group categorise call data cases of burst (a) pipes and (b) tanks.
To ask the Secretary of State for Defence, pursuant to the Answer of 12 January to Question 118858 on Armed Forces: Housing, how Pinnacle Group categorise call data cases of burst (a) pipes and (b) tanks.
Pinnacle use a diagnostic system to identify what trade each job requires, for example, a plumber or electrician, and the priority category of the job (emergency, urgent or routine).
Call data held by Pinnacle is not categorised specifically by either burst pipes or burst tanks. Such calls would usually be categorised as plumbing tasks based on the trade required to attend. The priority category would be determined by the impact of the problem, including the scale and nature of likely damage, whether or not the problem can be isolated by the family, and the degree of hardship or inconvenience the family would suffer until the fault could be repaired.
To ask the Secretary of State for Defence, how many maintenance issues in Service Family Accommodation classed by Pinnacle Group as Urgent issues reported to the National Service Centre were attended by an engineer from either Amey or VIVO within 48 hours.
To ask the Secretary of State for Defence, how many maintenance issues in Service Family Accommodation classed by Pinnacle Group as Urgent issues reported to the National Service Centre were attended by an engineer from either Amey or VIVO within 48 hours.
In line with the Future Defence Infrastructure Services (FDIS) Accommodation contracts, comprehensive Key Performance Indicator (KPI) statistics are not published for the initial six-month bedding-in period as there is insufficient quality assured data.
KPI data will be available for Q3 (October - December) from 15 January 2023.
I will write to the right hon. Member in due course and place a copy of my response in the Library of the House.
To ask the Secretary of State for Defence, if he will place in the Library of the House copies of the daily briefings his Department is receiving from (a) Pinnacle, (b) Vivo and (c) Amey.
To ask the Secretary of State for Defence, if he will place in the Library of the House copies of the daily briefings his Department is receiving from (a) Pinnacle, (b) Vivo and (c) Amey.
Ministers have required daily dashboards to be provided which detail response rates to heating loss in Service Family Accommodation.
These are being used to measure performance improvements and hold contractors to account to deliver against their Acceptable Level of Performance target of resolving heating loss within 48 hrs.
A copy of the latest dashboard will be placed in the Library of the House.