Written question asked by Joshua Reynolds (Liberal Democrat) on Wednesday, 9 September 2026, in the House of Commons. It was due for an answer on Tuesday, 15 September 2026 (named day). It was answered by James Murray (Labour) on Tuesday, 15 September 2026 on behalf of the Treasury.
Revenue and Customs: Advisory Services
- Question
-
To ask the Chancellor of the Exchequer, with reference to the Transformation Roadmap Update 2026, what the current percentage is of HMRC interactions with tax agents that take place digitally, against the target of 90% by 2030.
- Answer
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HMRC publishes digital shift metrics as part of its aim for at least 90% of customer interactions to be completed through digital or automated channels by 2029/30.
HMRC published its latest digital shift metrics in the 2025/26 Annual Report and Accounts.
Secondary information
- Type
- Written question
- Reference
- 28653
- Session
- 2026-27
- Subjects
- Advisory services Digital technology Revenue and Customs
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-09-15 13:10:56 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/28653
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/28653
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/28653