1-20 of 622 results for subject:Concentrix
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To ask the Secretary of State for Health and Social Care, what assessment he has made of the compatibility of public procurement policy and Serco sub-contracting to Concentrix to provide staff for the contact tracing scheme.
To ask the Secretary of State for Health and Social Care, what assessment he has made of the compatibility of public procurement policy and Serco sub-contracting to Concentrix to provide staff for the contact tracing scheme.
Serco are required to appoint sub-contractors in line with the terms and conditions for the primary contract awarded under the CCS framework. The CCS guidance states that if a prime contractor wishes to enter into subcontracts or replace them, they must obtain the prior consent of the contracting authority. Serco have worked with the Cabinet Office and the Department to engage a spread of regional and national providers, including small and medium sized enterprises, who have been integrated, trained and supported by Serco to meet the Department’s required delivery model.
To ask the Chancellor of the Exchequer, what the value was of the contract with Concentrix for its investigation into payments of Working Tax Credits; how many claimants were pursued as part of Concentrix’s contract; and how many of those investigations were successful.
To ask the Chancellor of the Exchequer, what the value was of the contract with Concentrix for its investigation into payments of Working Tax Credits; how many claimants were pursued as part of Concentrix’s contract; and how many of those investigations were successful.
Full details on HMRC’s contract with Concentrix and details on how many investigations were undertaken and how many were successful are available publicly.
On 17 January 2017 the National Audit Office published its ‘Investigation into HMRC’s contract with Concentrix’. This can be found at
https://www.nao.org.uk/report/hmrcs-contract-with-concentrix/
On 4 April 2017 the Committee for Public Accounts published its report ‘HMRC’s contract with Concentrix’. This can be found at
https://publications.parliament.uk/pa/cm201617/cmselect/cmpubacc/998/99802.htm
To ask Mr Chancellor of the Exchequer, how many tax credit claimants whose claims were wrongly suspended by Concentrix in previous tax years have since similarly had their claims wrongly suspended for the same reasons by HMRC.
To ask Mr Chancellor of the Exchequer, how many tax credit claimants whose claims were wrongly suspended by Concentrix in previous tax years have since similarly had their claims wrongly suspended for the same reasons by HMRC.
HM Revenue and Customs (HMRC) does not hold the information requested.
HMRC has learned lessons from the Concentrix contract, taking on board the Work & Pensions Select Committee recommendations and introducing a number of changes to its compliance processes. Before implementing these changes, HMRC tested them with external stakeholders, who endorsed the revised approach. The changes ensure that HMRC carries out tax credits checks in a way that is fair and treats claimants with respect. The changes focus on improving contact with claimants, providing greater levels of support and making it easier for claimants to provide information through multiple channels.
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 15 November 2017 to Question 113211, for what reason the total figure for compensation payments differs from the total figure in National Audit Office report on the Concentrix Contract published in January 2017.
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 15 November 2017 to Question 113211, for what reason the total figure for compensation payments differs from the total figure in National Audit Office report on the Concentrix Contract published in January 2017.
The answer provided to Question 113211 included payments for costs, actual financial loss or reimbursement as at 15 November 2017. The payments in the National Audit Office report were up to and including 14 December 2016.
To ask Mr Chancellor of the Exchequer, how many claimants have received a compensation payment from HM Revenue and Customs as a result of an actual financial loss caused by the actions of Concentrix during its contract in relation to the tax credits system.
To ask Mr Chancellor of the Exchequer, how many claimants have received a compensation payment from HM Revenue and Customs as a result of an actual financial loss caused by the actions of Concentrix during its contract in relation to the tax credits system.
HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had paid a total of £18,035 in payments for costs, actual financial loss or reimbursement due to actions taken by Concentrix during the course of its contract.
HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had made 1,271 payments for costs, actual financial loss or reimbursement due to action taken by Concentrix during the course of its contract.
To ask Mr Chancellor of the Exchequer, how much compensation HM Revenue and Customs paid to tax credit claimants who incurred a financial loss due to actions taken by Concentrix during the course of its contract in relation to error and fraud in the tax credits system.
To ask Mr Chancellor of the Exchequer, how much compensation HM Revenue and Customs paid to tax credit claimants who incurred a financial loss due to actions taken by Concentrix during the course of its contract in relation to error and fraud in the tax credits system.
HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had paid a total of £18,035 in payments for costs, actual financial loss or reimbursement due to actions taken by Concentrix during the course of its contract.
HM Revenue and Customs (HMRC) will consider offering redress if a customer has incurred a financial loss. As at 15 November 2017, HMRC had made 1,271 payments for costs, actual financial loss or reimbursement due to action taken by Concentrix during the course of its contract.
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 2 March 2017 to Question 65735, on Concentrix: minimum wage, how the level of average salary paid to Concentrix staff who have been transferred to HM Revenue and Customs (HMRC) via a TUPE arrangement compares with the average...
To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 2 March 2017 to Question 65735, on Concentrix: minimum wage, how the level of average salary paid to Concentrix staff who have been transferred to HM Revenue and Customs (HMRC) via a TUPE arrangement compares with the average...
From 1 April 2017, all former Concentrix staff who transferred to HM Revenue and Customs (HMRC) under TUPE terms were offered the opportunity to transfer to HMRC terms and conditions, including pay harmonisation.
To ask Mr Chancellor of the Exchequer, what sanctions he plans to levy against Concentrix for its failure to meet the 15 and 40 day deadline for dealing with complaints.
To ask Mr Chancellor of the Exchequer, what sanctions he plans to levy against Concentrix for its failure to meet the 15 and 40 day deadline for dealing with complaints.
The contract between HM Revenue and Customs and Concentrix ended in November 2016 and all financial matters, including sanctions, were settled at that time.
To ask Mr Chancellor of the Exchequer, what his timetable is for the review of cases of families who had their tax credits restricted or removed by Concentricx
To ask Mr Chancellor of the Exchequer, what his timetable is for the review of cases of families who had their tax credits restricted or removed by Concentricx
HM Revenue and Customs (HMRC) is carrying out a risk-based assurance review of the remaining High Risk Renewal 2016 cases where Concentrix has amended or terminated a claimant’s award but no Mandatory Reconsideration has been requested. HMRC is reviewing these cases to establish that decisions by Concentrix were properly made and communicated to claimants. Current plans indicate that this activity is expected to be completed by 31 March 2017.
To ask Mr Chancellor of the Exchequer, how many of the Concentrix staff transferred to HM Revenue and Customs via a TUPE arrangement are paid the minimum wage.
To ask Mr Chancellor of the Exchequer, how many of the Concentrix staff transferred to HM Revenue and Customs via a TUPE arrangement are paid the minimum wage.
Under TUPE arrangements a total of 241 Concentrix staff were transferred to HM Revenue and Customs. All of the staff transferred are paid above the National Minimum Wage (NMW).
On a point of order, Mr Speaker. I cannot quite believe that I am having to raise Concentrix in the House again, but after the scandal that broke around that company HMRC announced that it would never again use a private provider to deal with tax credits, especially in relation...
On a point of order, Mr Speaker. I cannot quite believe that I am having to raise Concentrix in the House again, but after the scandal that broke around that company HMRC announced that it would never again use a private provider to deal with tax credits, especially in relation...
Thank you, Mr Speaker. Your comments are duly noted.
I thank the Leader of the House for the business. Will he confirm that 20 July will the date on which the House rises for the summer recess? The great repeal Bill will be in the Queen’s Speech: will he let the...
Thank you, Mr Speaker. Your comments are duly noted.
I thank the Leader of the House for the business. Will he confirm that 20 July will the date on which the House rises for the summer recess? The great repeal Bill will be in the Queen’s Speech: will he let the...
I join the hon. Lady in welcoming the new Bishop of St Andrew’s—I mean St David’s—to her duties. [Interruption.] I am getting carried away by Burns night this week. The bishop must be taking charge of one of the most picturesque and delightful diocese anywhere in the country.
On the question...
I join the hon. Lady in welcoming the new Bishop of St Andrew’s—I mean St David’s—to her duties. [Interruption.] I am getting carried away by Burns night this week. The bishop must be taking charge of one of the most picturesque and delightful diocese anywhere in the country.
On the question...