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Written question asked by Lord Field of Birkenhead (Labour) on Friday, 4 May 2018, in the House of Commons. It was due for an answer on Thursday, 10 May 2018 (named day). It was answered by Elizabeth Truss (Conservative) on Thursday, 10 May 2018 on behalf of the Treasury.

Welfare Tax Credits

Question

To ask Mr Chancellor of the Exchequer, how many tax credit claimants whose claims were wrongly suspended by Concentrix in previous tax years have since similarly had their claims wrongly suspended for the same reasons by HMRC.

Answer

HM Revenue and Customs (HMRC) does not hold the information requested.

HMRC has learned lessons from the Concentrix contract, taking on board the Work & Pensions Select Committee recommendations and introducing a number of changes to its compliance processes. Before implementing these changes, HMRC tested them with external stakeholders, who endorsed the revised approach. The changes ensure that HMRC carries out tax credits checks in a way that is fair and treats claimants with respect. The changes focus on improving contact with claimants, providing greater levels of support and making it easier for claimants to provide information through multiple channels.

Secondary information

Type
Written question
Reference
141314
Session
2017-19
Subjects
Welfare tax credits Concentrix
Contains statistics
Yes
Link
View this Written question on www.parliament.uk