Equiniti Paymaster and Sopra Steria Ltd (UK) are private companies independent of Government. The Ministry of Defence (MOD) has contracted Sopra Steria Ltd since May 2020 to provide pension administration services. Equiniti Paymaster delivers payment services as a subcontractor to Sopra Steria and has no direct contract with the MOD.

The immediate priority for the MOD, Sopra Steria and Equiniti Paymaster is to identify affected cases, correct pension entitlements, and ensure members receive accurate information about their individual circumstances. Support is provided throughout, including tailored repayment plans and personalised financial and welfare assistance from Veterans Services. Where applicable, pension members may request an overpayment write-off from the MOD in accordance with HM Treasury's Managing Public Money guidelines, available at: https://www.gov.uk/government/publications/managing-public-money.

Affected members have been notified in phases, with timing dependent on the nature and complexity of each case as reviews and assessments were completed. Most cases have been addressed, though some complex cases remain under review to confirm entitlement accuracy.

The delay in notifying affected pension members after initial identification of the issue was cause by the need to assess the full extent of the error, accurately identify all the affected individuals, and validate cases before corrective action could commence. His Majesty's Government recognises that errors in pension payments may cause uncertainty for individuals and regrets any concern resulting from delayed notifications. Measures have been strengthened to improve oversight and prevent recurrence.

The MOD's contractual arrangements with Sopra Steria include provisions relating to liabilities, insurance and risk management, with contractor performance managed through established commercial and governance processes. Investigations into the causes of errors are ongoing to establish root causes and whether any contractual obligations have been breached. These findings will guide any contractual remedies.

Equiniti Paymaster and Sopra Steria Ltd (UK) are private companies independent of Government. The Ministry of Defence (MOD) has contracted Sopra Steria Ltd since May 2020 to provide pension administration services. Equiniti Paymaster delivers payment services as a subcontractor to Sopra Steria and has no direct contract with the MOD.

The immediate priority for the MOD, Sopra Steria and Equiniti Paymaster is to identify affected cases, correct pension entitlements, and ensure members receive accurate information about their individual circumstances. Support is provided throughout, including tailored repayment plans and personalised financial and welfare assistance from Veterans Services. Where applicable, pension members may request an overpayment write-off from the MOD in accordance with HM Treasury's Managing Public Money guidelines, available at: https://www.gov.uk/government/publications/managing-public-money.

Affected members have been notified in phases, with timing dependent on the nature and complexity of each case as reviews and assessments were completed. Most cases have been addressed, though some complex cases remain under review to confirm entitlement accuracy.

The delay in notifying affected pension members after initial identification of the issue was cause by the need to assess the full extent of the error, accurately identify all the affected individuals, and validate cases before corrective action could commence. His Majesty's Government recognises that errors in pension payments may cause uncertainty for individuals and regrets any concern resulting from delayed notifications. Measures have been strengthened to improve oversight and prevent recurrence.

The MOD's contractual arrangements with Sopra Steria include provisions relating to liabilities, insurance and risk management, with contractor performance managed through established commercial and governance processes. Investigations into the causes of errors are ongoing to establish root causes and whether any contractual obligations have been breached. These findings will guide any contractual remedies.

Equiniti Paymaster and Sopra Steria Ltd (UK) are private companies independent of Government. The Ministry of Defence (MOD) has contracted Sopra Steria Ltd since May 2020 to provide pension administration services. Equiniti Paymaster delivers payment services as a subcontractor to Sopra Steria and has no direct contract with the MOD.

The immediate priority for the MOD, Sopra Steria and Equiniti Paymaster is to identify affected cases, correct pension entitlements, and ensure members receive accurate information about their individual circumstances. Support is provided throughout, including tailored repayment plans and personalised financial and welfare assistance from Veterans Services. Where applicable, pension members may request an overpayment write-off from the MOD in accordance with HM Treasury's Managing Public Money guidelines, available at: https://www.gov.uk/government/publications/managing-public-money.

Affected members have been notified in phases, with timing dependent on the nature and complexity of each case as reviews and assessments were completed. Most cases have been addressed, though some complex cases remain under review to confirm entitlement accuracy.

The delay in notifying affected pension members after initial identification of the issue was cause by the need to assess the full extent of the error, accurately identify all the affected individuals, and validate cases before corrective action could commence. His Majesty's Government recognises that errors in pension payments may cause uncertainty for individuals and regrets any concern resulting from delayed notifications. Measures have been strengthened to improve oversight and prevent recurrence.

The MOD's contractual arrangements with Sopra Steria include provisions relating to liabilities, insurance and risk management, with contractor performance managed through established commercial and governance processes. Investigations into the causes of errors are ongoing to establish root causes and whether any contractual obligations have been breached. These findings will guide any contractual remedies.

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

Equinity is a sub-contractor of Sopra Steria and pays approximately 477,000 Armed Forces Pensions annually on behalf of the Ministry of Defence. 335 individuals were overpaid a total of £5.1 million, owing to National Insurance (NI) abatement calculation errors by the paying agent Equinity. This represents a small proportion of payments and are not reflective of the overall payment service provided.

The Ministry of Defence (MOD) exercises oversight through established governance, contract management, assurance and audit arrangements. These include contractual performance monitoring, regular service reporting, quality assurance activity undertaken by the service providers, independent assurance reviews commissioned by the Authority, and external scrutiny through established audit processes. The Armed Forces Pension Scheme is also subject to review by the Government Internal Audit Agency and examination by the National Audit Office as part of wider governance, risk and assurance arrangements. Following identification of the National Insurance abatement issue, additional oversight arrangements were introduced to monitor corrective activity, review root causes, validate proposed corrections, track progress against remediation plans and strengthen preventative and detective controls designed to reduce the risk of similar issues arising in future.

The MOD first identified that there was a potential issue relating to the application of National Insurance abatements in November 2024. Further extensive work was subsequently undertaken to establish the full extent of the issue, determine the affected population and validate individual cases before corrective action could commence. Corrective activity commenced following identification of the affected population, completion of calculation and assurance activity, and approval of the proposed corrective approach. Revision of affected awards and notification of individuals commenced in January 2026.

We recognise that this situation may cause uncertainty for those affected and continue to provide comprehensive one-to-one welfare support from Veterans Services Welfare managers. Anyone who believes repayment may not be possible, or could cause financial hardship should contact the Ministry of Defence using the details provide in their letters.

Individuals can make a defence against recovery based on an assessment of their personal circumstances. Guidance on valid reasons for disputing repayment can be found in Managing Public Money - Annex 4.11. (https://www.gov.uk/government/publications/managing-public-money

The Ministry of Defence (MOD) seeks to recover overpayments regardless of the reason they occurred because it has a legal and financial obligation to protect public funds. This principle applies universally to ensure consistency, fairness, and accountability in the management of taxpayers' money. Allowing overpayments to remain unrecovered, regardless of the circumstances, could set a precedent that undermines the MOD's duty to manage public resources responsibly and equitably.

The MOD, in collaboration with its contractors, is committed to supporting those affected by incorrectly calculated payments. A dedicated helpline has been established to provide technical and administrative advice, while a bespoke leaflet outlines available support, including repayment options and appeal processes. Veterans Services (VS) also offer free, one-to-one support to veterans, their families, and dependents through a national network of welfare managers across the UK and Republic of Ireland. VS staff, who are fully briefed on members' rights regarding overpayment recovery, can assist with completing Income and Expenditure forms in cases of hardship, provide guidance on submitting defences against recovery and conduct holistic welfare reviews. They can also advise on additional benefits or support available from the MOD, other Government Departments, or the Third Sector.

This information is not held in the format requested. A manual review of all overpayments would be required in order to identify if there is a dispute relating to the pension entitlements being incorrectly calculated which would incur a disproportionate cost to obtain.