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Nuisance Calls

The Government and local bodies together are investing £1.7 billion of public money to support vital improvements in broadband services across the UK. Superfast broadband coverage reached 95% of premises in December 2017 – up from 45% in 2010. Many of the premises reached had exchange only lines.

For any premises not covered by superfast broadband, as confirmed in our announcement in December 2017, we are pushing ahead with our plans for a Universal Service Obligation (USO) so that by 2020 everyone across the UK will have a clear, enforceable right to request 10 Megabit per second broadband.

Within London the Government expects superfast broadband coverage to be provided by the private sector and is encouraging providers to tackle remaining issues including exchange only lines.

Consumers can register their landline and mobile telephone numbers with the Telephone Preference Service (TPS), which helps prevent them receiving unsolicited nuisance marketing calls. The TPS is a free service and consumers can register at the following address: http://www.tpsonline.org.uk/tps/number_type.html.

In addition, phone companies provide consumers with a range of services to protect them against nuisance calls. It is for phone companies to decide whether to offer these services for free or for a charge. The Government welcomes services being provided free, or at low cost, for the benefit of consumers.