Written question asked by David Simpson (Democratic Unionist Party) on Thursday, 15 December 2005, in the House of Commons. It was due for an answer on Tuesday, 10 January 2006. It was answered by Lord Hanson of Flint (Labour) on Monday, 9 January 2006 on behalf of the Northern Ireland Office.
Child Support Agency
- Question
- To ask the Secretary of State for Northern Ireland pursuant to the answer of 6 December 2005, Official Report, column 1247–1248W, on the Child Support Agency, what the problems are with the new system; what steps have been taken to solve them; and how effective these measures have been.
- Answer
-
The agency recognises that there are ongoing problems with the service it delivers to its customers via the new Child Support computer system. I am, however, continuing to work closely with our colleagues in Great Britain and the system provider, EDS, to resolve the remaining functionality defects with the new system. In addition to the functionality problems there were issues with technical stability, which have now been addressed.A forward programme of enhancements has been agreed with the system provider. This will resolve all current defects and provide the specification that will enable the conversion of old scheme cases onto the new scheme. The terms of the recent commercial settlement with EDS means that the enhancements will be completed without further cost. A proportion of payments due to the provider are however being retained, conditional upon timely completion of the programme of work to the required standards.Governance arrangements are also in place to assess the performance of EDS against acceptance criteria and ensure the satisfactory delivery of all system improvements.Monitoring has identified that recent technical enhancements to the system have improved performance against agreed service standards. Monitoring will continue as the programme is implemented. When Ministers are satisfied that the new system and arrangements are working well, a decision to convert all old scheme cases to the new system will be taken.
Secondary information
- Type
- Written question
- Reference
- 39273; 441 c315W
- Session
- 2005-06
- Related items
- Subjects
- Computers ICT Northern Ireland Child Support Agency
- Link
- View this Written question on www.publications.parliament.uk
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- 2013-11-24 23:48:11 +0000
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