Written question asked by David Laws (Liberal Democrat) on Tuesday, 10 October 2006, in the House of Commons. It was due for an answer on Thursday, 12 October 2006. It was answered by Baroness Primarolo (Labour) on Tuesday, 7 November 2006 on behalf of the Treasury.

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Call Centres

Question

To ask the Chancellor of the Exchequer (1) pursuant to the answer of 10 March 2006, Official Report, columns 1801-2W, on call centres, how many and what proportion of calls to his Department and its agencies in (a) 2003-04, (b) 2004-05, (c) 2005-06 and (d) 2006-07 were (i) handled by an adviser, (ii) received but abandoned and (iii) received an engaged tone in each year, broken down by line of business;

Answer

The requested data is not readily available and could be obtained only at disproportionate cost

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Secondary information

Type

Written question

Reference

93487; 451 c1017W

Session

2005-06

Subjects

Telephone services Treasury

Link

View this Written question on www.publications.parliament.uk