Written question asked by Lord Birt (Crossbench), in the House of Lords. It was answered by Earl Attlee (Conservative) on Monday, 28 February 2011.

Airports

Question: To ask Her Majesty’s Government what plans they have for working with the relevant national and international organisations to improve the experience of air travellers from check-in to exit from the destination airport.

Answer: The South East Airports Taskforce, chaired by the Minister of State, is looking at ways of enhancing the passenger experience to, from and within the airport at Heathrow, Gatwick and Stansted with a view to sharing identified good practice more widely. The Government continue to work within the International Civil Aviation Organisation and the European Civil Aviation Conference, and with industry groups such as the International Air Transport Association, to improve the passenger experience.

Secondary information