Written question asked by Ivor Caplin (Labour) on Monday, 17 November 1997, in the House of Commons. It was due for an answer on Monday, 1 December 1997. It was answered by Nigel Griffiths (Labour) on Monday, 1 December 1997 on behalf of the Department of Trade and Industry.

Dept of Trade and Industry

Question: To ask the President of the Board of Trade, if she will set up an independent ombudsman to oversee the funeral industry.

Answer: Mr. Caplin: To ask the President of the Board of Trade if she will set up an independent ombudsman to oversee the funeral industry. [16863] Mr. Nigel Griffiths: There are a number of schemes for consumer redress in the funeral industry. A substantial minority of funeral directors recognise the present Funeral Ombudsman Scheme. The largest trade association, the National Association of Funerals Directors operates a separate scheme. I would welcome the emergence of a single independent scheme to protect consumers.

Secondary information