Written question asked by Joan Walley (Labour) on Wednesday, 28 June 2000, in the House of Commons. It was due for an answer on Wednesday, 12 July 2000. It was answered by Ian McCartney (Labour) on Wednesday, 12 July 2000 on behalf of the Cabinet Office.

Cabinet Office

Question: To ask the Minister for the Cabinet Office, What steps she is taking to make Government services more accessible and responsive to their recipients. (Failed OPQ)

Answer: Ms Walley: To ask the Minister for the Cabinet Office what steps she is taking to make Government services more accessible and responsive to their recipients. [128661] Mr. Ian McCartney: We have appointed consumer champions in all the key central government services, to find out and meet their users' needs. We have been working hard to ensure we consult the public better and more widely about policy and services. We are working to provide extended opening hours in the services where there is greatest demand, and we will provide electronic access to all services by 2005.

Secondary information

Type: Written question
Reference: 353 c605W;353 c603W; 128661
Session: 1999-00
Question not reached: Yes
Subjects: Consumers Government departments Modernisation Electronic government
Link: View this Written question on www.publications.parliament.uk