Written question asked by John McDonnell (Labour) on Wednesday, 12 May 2004, in the House of Commons. It was due for an answer on Wednesday, 19 May 2004. It was answered by Ivor Caplin (Labour) on Wednesday, 19 May 2004 on behalf of the Ministry of Defence.

Ministry of Defence

Question: To ask the Secretary of State for Defence, how many complaints have been lodged against the performance of TNT in its handling of records based at the Hayes Departmental Records Office at Bourne Avenue, Hayes. - Inc figure.

Answer: John McDonnell: To ask the Secretary of State for Defence how many complaints have been lodged against the performance of TNT in its handling of records based at the Hayes Departmental Records Office at Bourne Avenue, Hayes. [173658] Mr. Caplin: The Ministry of Defence has set-up a Contract Management Team (CMT) whose role it is to monitor the services provided by TNT to all the Departments involved. Between 18 December 2003 and 13 May 2004 the CMT was advised of 46 mostly minor complaints about the performance of TNT. This number of complaints is regarded as very small.

Secondary information

Type: Written question
Reference: 421 c1071W; 173658
Session: 2003-04
Subjects: Complaints Contracts Armed forces Government departments Public records TNT Hillingdon
Contains statistics: Yes
Link: View this Written question on www.publications.parliament.uk