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Legal Services Bill [HL]

I am sorry the noble Lord is suspicious of me. The point about flexibility is that we do not want to be in the position where the complainant does not feel they should do anything because the OLC will deal with it. I was taken by what was said about cases where people would find it very difficult to do something and where justice needs to be seen to be done. We hope, in the main, that this will never happen, and that those who need to provide redress will do so. It is important in those occasional circumstances. To say that the OLC always has to act creates another potential problem; what onus is on those who are perfectly capable of sorting something out to do so? I hear what the noble Lord says, but I ask him please not to be suspicious of me. I will look at the matter, but in the context of trying to say that the OLC does not have to act in all circumstances but that there may be circumstances where it thinks that doing so is important. I will reflect maturely, of course.