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Land Maintenance Companies

Earlier this week, my office was contacted by a company purporting to represent Greenbelt following my inquiries to determine whether Greenbelt had any contracts in my constituency. Although I did not take the call personally, I got the impression from my staff member that the company representing Greenbelt accepted that its communication standards had fallen woefully short in the past, but said that it was taking steps to address the problem. Is that the experience of my hon. Friend and his constituents?