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Health and Social Care Bill

I hope that I am not the only person here who is rather confused by all this. There is a problem with where the complaints go in the private sector, because people cannot use the ombudsman. There is a problem with the Care Quality Commission taking on a function by which it receives complaints from the general public. That should not happen—that is not what the body is there for. I am in a serious muddle as to how the Care Quality Commission, when it is formed, will link up with the complaints procedure in the health service, in local authority and private care homes, and in mental health services. The Committee probably deserves some sort of flow chart to show us exactly where a complaint goes when it starts with an individual patient or client. We need to know exactly how all those organisations will connect up and how it will benefit the patient.