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Public Bodies Bill [HL]

My Lords, I speak with no expertise but as a down-trodden consumer, which is probably how many people in this House see themselves. I therefore have the greatest admiration for the work that has been done for years by the noble Baroness, Lady Hayter, and others in this House who have fought for consumers. However, things have never been worse. Just look at the past few months. What agony it has been to be a rail or airport passenger, to suffer from the delays in post and from the inefficiencies of our garbage collection, to suffer at the hands of the banks and pension providers. I could go on. It seems to me that the voice of the individual consumer is not being heard; that we need more individual voices, less ideology and fewer vested interests. This Bill has come under more attack than perhaps any Bill that I remember in recent years. But if it can result in a thorough shake-up and rationalisation of consumer matters, it will be a good thing. Citizens Advice is an institution of which we are all proud and which has been run on a shoe string. There will be even more demands on its services in future years because of the cuts in legal aid. With my legal hat on I can see that the citizens advice bureaux will have an enormously important part to play as more and more people, unable to afford legal advice, go to them. They need every support that we can give them. If there was an undertaking that the 154 staff apparently working for Consumer Focus, and its £13.9 million of funding, were to move over to Citizens Advice, it would offer some reassurance. In many respects things have changed regarding its lack of statutory powers. Data protection and freedom of information legislation have enabled individuals to find out more than was the case in the past about the way that their consumer affairs are being handled. However, as an outside observer, it seems to me that there are too many bodies in this field. Google and you will find hundreds of consumer panels and consumer advice organisations. Consumer Direct lists about 50 organisations with which it co-operates. There must be room for some rationalisation and saving. There must be a way in which the voice of women, passengers, landlords and tenants—and not so much the voice of politicians, other regulators and so on—can be heard. I would support any move resulting from this Bill that would enable the Government to look—not ideologically but in helping the individual—at the whole field of consumer protection and advice because I believe that things have not gone well for consumers in recent years. If the recession continues and things do not improve, it will be equally bad for consumers who are a very important part of our citizenry. In fact, we are all consumers and need looking after. The Government should take this opportunity to ensure that consumers are cared for individually and should show great respect towards, and support for, Citizens Advice.