Written question asked by Alison Seabeck (Labour) on Wednesday, 3 September 2014, in the House of Commons. It was due for an answer on Friday, 5 September 2014. It was answered by Anna Soubry (Conservative) on Wednesday, 10 September 2014 on behalf of the Ministry of Defence.
Defence Infrastructure Organisation
- Question
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To ask the Secretary of State for Defence, whether the contract for the strategic business partnership between the Defence Infrastructure Organisation and Capita contains conditions on customer facing service and expected response times to enquiries.
- Answer
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The Strategic Business Partner Contract has obligations to manage all the services managed by the Defence Infrastructure Organisation including the service delivery contracts. These contracts include customer service and response times.
The Strategic Business Partner Contract also contains key performance indicators for customer satisfaction.
Secondary information
- Type
- Written question
- Reference
- 208037
- Session
- 2014-15
- Subjects
- Contracts Capita Defence Infrastructure Organisation
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2014-09-18 19:34:14 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/208037
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- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/208037
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- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2014-15/208037