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Written question asked by Kwasi Kwarteng (Conservative) on Thursday, 16 March 2017, in the House of Commons. It was due for an answer on Monday, 20 March 2017. It was answered by Paul Maynard (Conservative) on Thursday, 23 March 2017 on behalf of the Department for Transport.


Railways: Passengers

Question

To ask the Secretary of State for Transport, if he will make representations to Transport for London to require rail franchisees to respond in a timely manner to passenger requests.

Answer

My Department is responsible for letting and managing rail franchises and we engage in regular dialogue with our franchisees to ensure that they are acting in the passenger’s best interests.


Secondary information

Type
Written question
Reference
68309
Session
2016-17
Subjects
Administrative delays Correspondence Franchises Railways Passengers
Link
View this Written question on www.parliament.uk