Written question asked by Caroline Lucas (Green Party) on Thursday, 16 March 2017, in the House of Commons. It was due for an answer on Monday, 20 March 2017. It was answered by Paul Maynard (Conservative) on Tuesday, 21 March 2017 on behalf of the Department for Transport.
Railways: Tickets
- Question
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To ask the Secretary of State for Transport, with reference to page eight of the Action Plan for Information on Rail Fares and Ticketing, published in 2016, what progress has been made on delivering the commitment on enabling customers to claim back relevant expenses relating to having forgotten a valid railcard at the time of travel.
- Answer
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A rule change has just been introduced by all train companies which means that, once a year, someone penalised for failing to show a Railcard which they should have been carrying can get a refund if they are able to produce the card later.
This is the first improvement for customers to be accomplished out of a wide-ranging action plan agreed last December between the government, train companies, and consumer groups.
Secondary information
- Type
- Written question
- Reference
- 68328
- Session
- 2016-17
- Subjects
- Fares Railways Passengers Tickets
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2017-03-21 15:39:56 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2016-17/68328
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