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Written question asked by Chris Ruane (Labour) on Monday, 11 December 2017, in the House of Commons. It was due for an answer on Wednesday, 13 December 2017. It was answered by Mel Stride (Conservative) on Tuesday, 19 December 2017 on behalf of the Treasury.

Valuation Office Agency: Forms

Question

To ask Mr Chancellor of the Exchequer, how continuous improvement forms filled out by Valuation Office Agency staff at the end of each day are processed and assessed; and how information drawn from continuous improvement forms is stored.

Answer

Continuous Improvement is part of the VOA’s ongoing commitment to changing and improving the way it works, particularly in relation to customer facing business areas. Continuous Improvement forms are used on a daily basis by VOA staff to record the details of their working day. The information collected on individual continuous improvement forms is aggregated through the VOA’s digital system. The aggregated information is used to establish the productivity of teams and processes and with the management of workloads and allocation of resources. The information is stored on an internal server which is security accredited. Data is stored for up to five years after which time it is deleted.

Secondary information

Type
Written question
Reference
118663
Session
2017-19
Subjects
Forms Valuation Office Agency
Link
View this Written question on www.parliament.uk