Written question asked by Madeleine Moon (Labour) on Friday, 25 January 2019, in the House of Commons. It was due for an answer on Tuesday, 29 January 2019. It was answered by Tobias Ellwood (Conservative) on Monday, 4 February 2019 on behalf of the Ministry of Defence.
Service Complaints Ombudsman: Standards
- Question
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To ask the Secretary of State for Defence, pursuant to the Answer of 4 December 2018 to Question 196768 and his letter dated 15 January, what target time is set for the Service Complaints Ombudsman to process a service complaint; and if he will make a statement.
- Answer
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The Service Complaints Ombudsman for the Armed Forces has two different target times for investigation. The target for maladministration and/or substance investigations is 100 working days (20 weeks) and for admissibility and undue delay investigations it is 17 working days (3.5 weeks). These timeframes begin once the case has been allocated to an investigator. Further details are available on the Ombudsman's website:
www.scoaf.org.uk/how-can-we-help-you/long-will-take/.
It will take time to collate the information requested on the average time that a case submitted to the Service Complaints Ombudsman is unallocated. I will write to the hon. Member in due course.
Secondary information
- Type
- Written question
- Reference
- 212600
- Session
- 2017-19
- Related items
- Grouped for answer
- Yes
- Subjects
- Standards Service Complaints Ombudsman
- Link
- View this Written question on www.parliament.uk
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- Timestamp
- 2019-02-04 17:27:33 +0000
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- http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/212600
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