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Written question asked by Vicky Foxcroft (Labour) on Monday, 29 April 2019, in the House of Commons. It was due for an answer on Wednesday, 1 May 2019. It was answered by Claire O'Neill (Conservative) on Wednesday, 8 May 2019 on behalf of the Department for Business, Energy and Industrial Strategy.


Energy

Question

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to protect customers from the potential negative effects of collapse of energy retail companies.

Answer

Where an energy supplier fails its customers are quickly transferred to another supplier appointed by Ofgem and their account balances are protected. Ofgem are considering a range of options to limit consumers’ exposure to the costs of supplier failures and plan to consult further in the summer.

The choice for consumers has increased from 13 suppliers in 2010 to around 60 now, with a wide range of innovative tariffs, competitive prices and low-carbon products.


Secondary information

Type
Written question
Reference
248725
Session
2017-19
Subjects
Consumers Energy Protection
Link
View this Written question on www.parliament.uk