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Written question asked by Marion Fellows (Scottish National Party) on Wednesday, 4 September 2019, in the House of Commons. It was due for an answer on Monday, 9 September 2019 (named day). It was answered by Jesse Norman (Conservative) on Monday, 9 September 2019 on behalf of the Treasury.


Treasury: Billing

Question

To ask the Chancellor of the Exchequer, for what reasons his Department did not adopt Santander's new electronic bill payment service for post offices.

Answer

HM Revenue and Customs (HMRC) fully investigated all alternative bill payment options including the replacement product offered by Santander at the Post Office, and found in that case that it was not technically or financially viable. The new system using bar-coded bills is not compatible with HMRC’s unique customer reference numbers for their various tax regimes. These reference numbers are essential in order to manage HMRC’s millions of customers and ensure payments are credited to customers’ records correctly and as quickly as possible.


Secondary information

Type
Written question
Reference
286809
Session
2017-19
Subjects
Billing Payments Post offices Treasury Santander Group
Link
View this Written question on www.parliament.uk