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Written question asked by Seema Malhotra (Labour) on Tuesday, 24 November 2020, in the House of Commons. It was due for an answer on Monday, 30 November 2020 (named day). A holding answer was provided on Monday, 30 November 2020. A substantive answer was provided by Mims Davies (Conservative) on Tuesday, 1 December 2020 on behalf of the Department for Work and Pensions.

Universal Credit

Question

To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.

Answer

The frequency of interventions that Universal Credit Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. Since Covid restrictions began earlier this year, claimants have been supported by Work Coaches applying a more flexible approach, using their knowledge of the customer and the local situation to determine whether support should be provided in person, by phone or through digital channels. Our job centres have remained open so that vulnerable customers needing face to face support have been able to access it.

Secondary information

Type
Written question
Reference
120051
Session
2019-21
Subjects
Jobcentres Staff Universal credit
Link
View this Written question on www.parliament.uk