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Written question asked by John Healey (Labour) on Tuesday, 20 December 2022, in the House of Commons. It was due for an answer on Monday, 9 January 2023. It was answered by Alex Chalk (Conservative) on Tuesday, 10 January 2023 on behalf of the Ministry of Defence.


Annington Homes

Question

To ask the Secretary of State for Defence, pursuant to the Answer of 25 October to Question 67845 on Annington Homes, what the level of occupant satisfaction with Response Maintenance was in each quarter since the contract began.

Answer

The level of occupant satisfaction with response maintenance is measured as a Key Performance Indicator (KPI) of the Future Defence Infrastructure Service (FDIS) accommodation contract.

Pinnacle is responsible for administering surveys to capture levels of satisfaction with Pinnacle, VIVO and Amey. Partial KPI data from Pinnacle will be available for Quarter 3 (November - December 2022) from 15 January 2023.

I will write to the right hon. Member in due course and will place a copy of my response in the Library of the House.


Secondary information

Type
Written question
Reference
114525
Session
2022-23
Related items
Annington Homes
Tuesday, 25 October 2022
Written questions
House of Commons
Deposited Paper DEP2023-0501
Monday, 12 June 2023
Deposited papers
House of Commons
Subjects
Armed forces Housing Repairs and maintenance Annington Homes
Link
View this Written question on www.parliament.uk