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Written question asked by Jim Shannon (Democratic Unionist Party) on Monday, 26 February 2024, in the House of Commons. It was due for an answer on Wednesday, 28 February 2024. It was answered by Kevin Hollinrake (Conservative) on Monday, 4 March 2024 on behalf of the Department for Business and Trade.


Courier Services

Question

To ask the Secretary of State for Business and Trade, whether she has had discussions with delivery companies on ensuring that courier services are accessible for all.

Answer

Ofcom is the independent regulator for the postal sector and publishes an Annual Monitoring Update setting out key data and trends in the postal sector and feedback on users’ experiences of UK postal services.

Under its 2022 Review of Regulation, Ofcom introduced a new consumer protection regulation on parcel companies to ensure all customers of delivery services, including those who may need extra support, are as smooth as possible and their needs are met.


Secondary information

Type
Written question
Reference
15633
Session
2023-24
Subjects
Access Courier services
Link
View this Written question on www.parliament.uk