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Written question asked by Bernard Jenkin (Conservative) on Tuesday, 28 November 2023, in the House of Commons. It was due for an answer on Monday, 4 December 2023 (named day). It was answered by Kevin Hollinrake (Conservative) on Monday, 4 December 2023 on behalf of the Department for Business and Trade.

Postal Services: Colchester

Question

To ask the Secretary of State for Business and Trade, if she will make an assessment of the adequacy of Royal Mail's postal service in the CO postcode area.

Answer

I am aware that Royal Mail continues to have particular service challenges in some postcode areas. I note that Royal Mail management accepts its performance needs to be much better and has started to address this, for example, by recruiting an additional 3,000 postmen and women so far with a further 500 permanent delivery positions a week going forwards.

Ofcom sets and monitors Royal Mail’s service standards and has powers to investigate and take enforcement action where there are reasonable grounds for concluding Royal Mail has failed to achieve its obligations. I note that the regulator recently fined the business £5.6m for failing to meet its service delivery targets in 2022-23.

Secondary information

Type
Written question
Reference
4029
Session
2023-24
Subjects
Colchester Postal services Standards Royal Mail
Link
View this Written question on www.parliament.uk