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Armed Forces: Housing

Answer

The number of heating and hot water issues reported in Service Family Accommodation in each month since the new Future Defence Infrastructure Services Accommodation contracts came into service in April 2022 can be found in the table below. Information prior to April 2022 is not held:

Month	Heating	Hot Water
Apr-22	1,463	251
May-22	1,147	397
Jun-22	848	397
Jul-22	752	470
Aug-22	644	551
Sep-22	1,354	622
Oct-22	1,793	517
Nov-22	2,957	332
Dec-22	3,690	247
Jan-23	3,148	235
Feb-23	2,098	208
Mar-23	2,026	231
Apr-23	1,500	272
May-23	951	366
Jun-23	720	401
Jul-23	724	503
Aug-23	792	568
Sep-23	1,038	626
Oct-23	2,548	795
Nov-23	3,316	285
Dec-23	2,516	407

The work orders listed in the table above include all repairs associated with heating such as condensate pipes freezing in extremely cold weather or a faulty single radiator valve and are not limited to total loss of heating. Similarly, those listed which relate to hot water include all associated repairs such as a lack of hot water to individual taps and are not limited to total hot water loss.

It remains the Department’s position that no home should be left without any form of heating or hot water for more than 24 hours. Where a fault with the permanent heating system cannot be rectified within this timeframe, alternative forms of heating and sources of hot water, or alternative accommodation, should be provided.

Secondary information

Type

Written question

Reference

9637

Session

2023-24

Grouped for answer

Yes

Subjects

Armed forces Housing Heating Standards

Contains statistics

Yes

Link

View this Written question on www.parliament.uk