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Written question asked by Neil Duncan-Jordan (Labour) on Thursday, 14 November 2024, in the House of Commons. It was due for an answer on Monday, 18 November 2024. It was answered by Matthew Pennycook (Labour) on Monday, 25 November 2024 on behalf of the Ministry of Housing, Communities and Local Government.

Tenants: Overcharging

Question

To ask the Secretary of State for Housing, Communities and Local Government, if she will bring forward legislative proposals to require landlords and managing agents to pay automatic compensation to tenants when overcharging occurs.

Answer

Since 2014, all letting and managing agents in England have been required by law to be members of one of two mandatory agent redress schemes. These schemes already have statutory powers to require agents to pay compensation in circumstances where their actions or behaviours fall short of a fair and reasonable standard. These services are independent and free for tenants to use.

Through provisions in the Renters’ Rights Bill, currently before Parliament, the government will establish a new Private Landlord Ombudsman Service. This will similarly empower tenants to seek redress – including compensation – in relation to their landlord’s behaviour or actions.

Secondary information

Type
Written question
Reference
14433
Session
2024-26
Grouped for answer
Yes
Subjects
Compensation Overcharging Tenants
Link
View this Written question on www.parliament.uk