1-20 of 366 results for subject:Overcharging
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To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the extent of the scrutiny gap where local authorities assume the Regulator of Social Housing monitors service charges, while the Regulator lacks a mandate to do so.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment he has made of the extent of the scrutiny gap where local authorities assume the Regulator of Social Housing monitors service charges, while the Regulator lacks a mandate to do so.
My Department has made no such specific assessment.
To ask the Secretary of State for Housing, Communities and Local Government, what assessment his Department has made of the SHAC 2025 review of First Tier Tribunal decisions which identified an overcharging rate of 63% in service charge accounts; and what steps he is taking to protect the public purse...
To ask the Secretary of State for Housing, Communities and Local Government, what assessment his Department has made of the SHAC 2025 review of First Tier Tribunal decisions which identified an overcharging rate of 63% in service charge accounts; and what steps he is taking to protect the public purse...
My Department has made no specific assessment of the review in question.
The government recognises the considerable financial strain that rising services charges place on leaseholders and tenants. The level of service charge that leaseholders pay depends on a range of factors, including the terms of a lease or tenancy agreement and the age and condition of a building.
By law, variable service charges must be reasonable. Overcharging through service charges is completely unacceptable. Should leaseholders wish to contest the reasonableness of their service charges they may make an application to the appropriate tribunal.
On 4 July 2025, the government published a consultation on strengthening leaseholder protections over charges and services. It can be found on gov.uk here. We continue to analyse the feedback received and will set out next steps in due course.
To ask the Secretary of State for Housing, Communities and Local Government, if he will consider introducing a statutory requirement for landlords to notify local authorities and the Department for Work and Pensions when a First Tier Tribunal finds they have overcharged tenants, to ensure the repayment of overpaid public...
To ask the Secretary of State for Housing, Communities and Local Government, if he will consider introducing a statutory requirement for landlords to notify local authorities and the Department for Work and Pensions when a First Tier Tribunal finds they have overcharged tenants, to ensure the repayment of overpaid public...
Where a tenant challenges a proposed rent increase at the Tribunal, any rent increase will be payable only from the start of the next rent period following the date of the Tribunal’s determination. This means that, in such circumstances, if the Tribunal determines a rent level below what the landlord proposed, the landlord will not have received any rent above the level determined by the Tribunal. This is intended to protect tenants from falling into rent arrears.
To ask the Chancellor of the Exchequer, if she will make an assessment of the potential (a) impact of (i) banks, (ii) finance and (iii) debt collection companies' practices on consumers and (b) merits of bringing forward regulation to prevent overcharging when debts are reclaimed.
To ask the Chancellor of the Exchequer, if she will make an assessment of the potential (a) impact of (i) banks, (ii) finance and (iii) debt collection companies' practices on consumers and (b) merits of bringing forward regulation to prevent overcharging when debts are reclaimed.
The Government expects fair treatment of individuals in debt and recognises the important role of responsible practices for debt recovery. We likewise recognise the negative impact that aggressive pursuit of debt can have on individuals.
For financial services debts, such as a bank loan, the Financial Conduct Authority (FCA) requires firms to treat their customers fairly and offer a range of appropriate forbearance options. Debt collection firms must also follow FCA rules when collecting financial services debts, and the FCA has a broad enforcement toolkit to penalise firms which breach them.
More broadly, the FCA requires that consumer credit firms provide credit in responsible manner. Under FCA rules, firms must assess a potential borrower’s creditworthiness before extending credit to them. Firms must also only offer credit that is suitable for a potential borrower’s needs and circumstances and ensure that the credit does not lead to over-indebtedness.
The Government remains committed to improving debt collection practices across sectors. In March 2024, the FCA published a joint letter alongside Ofgem, Ofwat, and Ofcom setting out their shared expectations for how firms should support customers in financial difficulty and rules governing this in their respective sectors.
To ask the Secretary of State for Housing, Communities and Local Government, if she will bring forward legislative proposals to require landlords and managing agents to pay automatic compensation to tenants when overcharging occurs.
To ask the Secretary of State for Housing, Communities and Local Government, if she will bring forward legislative proposals to require landlords and managing agents to pay automatic compensation to tenants when overcharging occurs.
Since 2014, all letting and managing agents in England have been required by law to be members of one of two mandatory agent redress schemes. These schemes already have statutory powers to require agents to pay compensation in circumstances where their actions or behaviours fall short of a fair and reasonable standard. These services are independent and free for tenants to use.
Through provisions in the Renters’ Rights Bill, currently before Parliament, the government will establish a new Private Landlord Ombudsman Service. This will similarly empower tenants to seek redress – including compensation – in relation to their landlord’s behaviour or actions.
To ask the Secretary of State for Housing, Communities and Local Government, if she will make it her policy to pay automatic compensation to all tenants when landlords and managing agents are slow to reimburse tenants after overcharging.
To ask the Secretary of State for Housing, Communities and Local Government, if she will make it her policy to pay automatic compensation to all tenants when landlords and managing agents are slow to reimburse tenants after overcharging.
Since 2014, all letting and managing agents in England have been required by law to be members of one of two mandatory agent redress schemes. These schemes already have statutory powers to require agents to pay compensation in circumstances where their actions or behaviours fall short of a fair and reasonable standard. These services are independent and free for tenants to use.
Through provisions in the Renters’ Rights Bill, currently before Parliament, the government will establish a new Private Landlord Ombudsman Service. This will similarly empower tenants to seek redress – including compensation – in relation to their landlord’s behaviour or actions.
My Lords, let me thank both noble Baronesses for their support for the report and the Government’s action. First, in response to the noble Baroness, Lady Blake, putting the open data scheme and monitoring function on a statutory footing will require parliamentary time, but the Government will work as quickly...
My Lords, let me thank both noble Baronesses for their support for the report and the Government’s action. First, in response to the noble Baroness, Lady Blake, putting the open data scheme and monitoring function on a statutory footing will require parliamentary time, but the Government will work as quickly...
My Lords, cost of living pressures are affecting people right across Britain. In that context, we welcome the Government commissioning the Competition and Markets Authority to investigate soaring fuel prices last July. The CMA has finally recommended measures to improve fuel price transparency and stop inflated fuel prices being passed...
My Lords, cost of living pressures are affecting people right across Britain. In that context, we welcome the Government commissioning the Competition and Markets Authority to investigate soaring fuel prices last July. The CMA has finally recommended measures to improve fuel price transparency and stop inflated fuel prices being passed...
My Lords, the Government have stood for this gouging behaviour by the supermarkets over the past year. In rural areas such as Somerton and Frome, and Mid Bedfordshire, people find themselves facing the highest prices and the least competition, and will benefit the least from the comparison scheme. I have...
My Lords, the Government have stood for this gouging behaviour by the supermarkets over the past year. In rural areas such as Somerton and Frome, and Mid Bedfordshire, people find themselves facing the highest prices and the least competition, and will benefit the least from the comparison scheme. I have...
My Lords, I want to follow up on a question asked in the other place yesterday. It follows a visit I made recently to Northern Ireland, where I was struck by how much lower fuel prices were. I understand that is largely because of the fuel price checker. The Minister...
My Lords, I want to follow up on a question asked in the other place yesterday. It follows a visit I made recently to Northern Ireland, where I was struck by how much lower fuel prices were. I understand that is largely because of the fuel price checker. The Minister...
As I just said to the noble Baroness, Lady Blake, we will legislate as soon as we can. We will consult on the secondary regulations in the autumn, but we cannot implement them until we have the primary legislation through. There are of course a number of existing fuel price...
As I just said to the noble Baroness, Lady Blake, we will legislate as soon as we can. We will consult on the secondary regulations in the autumn, but we cannot implement them until we have the primary legislation through. There are of course a number of existing fuel price...
Does my noble friend agree that the excessive prices that have been charged have had a disproportionate impact on rural motorists and have added to the cost of deliveries of foodstuffs and other items? Is that something that the Government will keep a watchful eye on?
Does my noble friend agree that the excessive prices that have been charged have had a disproportionate impact on rural motorists and have added to the cost of deliveries of foodstuffs and other items? Is that something that the Government will keep a watchful eye on?
My noble friend makes a good point. For many rural areas, where filling stations perhaps do not get the throughput of customers, prices tend to be higher anyway. It is certainly something we want to keep an eye on to make sure that rural customers are not disadvantaged.
My noble friend makes a good point. For many rural areas, where filling stations perhaps do not get the throughput of customers, prices tend to be higher anyway. It is certainly something we want to keep an eye on to make sure that rural customers are not disadvantaged.
My Lords, the supermarket premium is apparently about 6p per litre, but that is nothing compared to the prices charged in motorway service stations, where it is often a further 18p to 20p above that. The noble Baroness, Lady Kramer, referred to the 6p as gouging. If that is gouging,...
My Lords, the supermarket premium is apparently about 6p per litre, but that is nothing compared to the prices charged in motorway service stations, where it is often a further 18p to 20p above that. The noble Baroness, Lady Kramer, referred to the 6p as gouging. If that is gouging,...
The noble Lord makes a very good point. Those of us who use motorway service stations are often baffled as to why fuel is so expensive in them. This is something that we will want to keep a close eye on; again, price transparency—that is, motorists having the ability to...
The noble Lord makes a very good point. Those of us who use motorway service stations are often baffled as to why fuel is so expensive in them. This is something that we will want to keep a close eye on; again, price transparency—that is, motorists having the ability to...
My Lords, Ministers, particularly the Prime Minister, do not seem to understand the problems of ordinary people. As far as fuel is concerned, whenever fuel costs go up for industry, prices go shooting up. When fuel costs go down, prices are very slow to come down. Now, we have the...
My Lords, Ministers, particularly the Prime Minister, do not seem to understand the problems of ordinary people. As far as fuel is concerned, whenever fuel costs go up for industry, prices go shooting up. When fuel costs go down, prices are very slow to come down. Now, we have the...
I understand the point that the noble Lord makes, but I think that he is being a little unfair. The CMA is a regulator, of course; this particular regulator very much had the interests of the consumer at its heart when it produced this report, which has widespread support and...
I understand the point that the noble Lord makes, but I think that he is being a little unfair. The CMA is a regulator, of course; this particular regulator very much had the interests of the consumer at its heart when it produced this report, which has widespread support and...
My Lords, picking up the point made by the noble Lord, Lord Vaux, about motorway services, a number of continental countries have signs along the motorway telling drivers what the price of petrol will be at the first, second, third and fourth service stations along their route. That provides a...
My Lords, picking up the point made by the noble Lord, Lord Vaux, about motorway services, a number of continental countries have signs along the motorway telling drivers what the price of petrol will be at the first, second, third and fourth service stations along their route. That provides a...
The noble Baroness makes a good suggestion. I am not aware of that being contemplated or what powers we would need to implement it, but I will certainly ask officials to have a look at it.
The noble Baroness makes a good suggestion. I am not aware of that being contemplated or what powers we would need to implement it, but I will certainly ask officials to have a look at it.