Written question asked by James Naish (Labour) on Friday, 29 August 2025, in the House of Commons. It was due for an answer on Tuesday, 2 September 2025. It was answered by Justin Madders (Labour) on Thursday, 4 September 2025 on behalf of the Department for Business and Trade.

Package Holidays: Emergencies

Question: To ask the Secretary of State for Business and Trade, what steps he is taking to ensure that package holiday operators comply with their obligations under the Package Travel and Linked Travel Arrangements Regulations 2018 to provide appropriate assistance to consumers during emergency situations.

Answer

We are working closely with the industry and regulators to help them understand and comply with the Package Travel and Linked Travel Arrangements Regulations 2018 (PTRs). There are also three DBT approved bodies which assess and monitor business insolvency risk and have codes of conduct travel operators must abide by, as well as offering dispute resolution services if needed.

We have recently undertaken a consultation on the PTRs that included several workshops with industry. We will continue to engage with them on possible legislative changes. This includes the development of guidance that will help them to be compliant.

Secondary information

Type: Written question
Reference: 71632
Session: 2024-26
Subjects: Consumers Emergencies Protection Package holidays
Legislation: Package Travel and Linked Travel Arrangements Regulations 2018
Link: View this Written question on www.parliament.uk

Package Holidays: Emergencies

Secondary information

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