Written question asked by James Naish (Labour) on Friday, 29 August 2025, in the House of Commons. It was due for an answer on Tuesday, 2 September 2025. It was answered by Kate Dearden (Labour) on Thursday, 11 September 2025 on behalf of the Department for Business and Trade.
Package Holidays: Emergencies
- Question
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To ask the Secretary of State for Business and Trade, how many complaints of package holiday operators failing to provide adequate assistance during accommodation emergencies have been reported to the Competition and Markets Authority in each of the last three years.
- Answer
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Obtaining a definitive figure for the number of complaints would require a manual review, which would be disproportionate. But a search for relevant terms identified only one complaint relating to the provision of emergency accommodation by a package travel operator, which was received in 2025.
The CMA uses complaints, alongside other sources of information and intelligence, to help inform decisions as to the work it undertakes.
Secondary information
- Type
- Written question
- Reference
- 71633
- Session
- 2024-26
- Subjects
- Complaints Consumers Emergencies Protection Package holidays
- Legislation
- Package Travel and Linked Travel Arrangements Regulations 2018
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2025-09-23 15:40:06 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-25/71633
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-25/71633
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-25/71633