Written question asked by Andrew Snowden (Conservative) on Friday, 28 August 2026, in the House of Commons. It was due for an answer on Wednesday, 2 September 2026. It was answered by Lucy Rigby (Labour) on Friday, 4 September 2026 on behalf of the Treasury.
Debts: Advisory Services
- Question
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To ask the Chancellor of the Exchequer, what guidance has been issued to Buy-Now, Pay-Later providers on referring customers in financial difficulty to debt advice services.
- Answer
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Buy-Now, Pay-Later (BNPL) products were brought into FCA regulation in July 2026 and providers are now subject to the FCA’s rules for consumer credit firms. The rules require firms to identify and support customers in financial difficulty, treat them with appropriate forbearance, regularly review the support provided, and refer borrowers to free, independent debt advice where appropriate.
Complaints relating to BNPL were not subject to complaints reporting requirements so reliable figures are not available. Going forward, the Financial Conduct Authority and the Financial Ombudsman Service will record data on complaints relating to BNPL products.
The government will continue to monitor the BNPL market closely, working with the FCA and industry.
Secondary information
- Type
- Written question
- Reference
- 22671
- Session
- 2026-27
- Grouped for answer
- Yes
- Subjects
- Debts Advisory services
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-09-04 11:52:26 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/22671
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