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Written question asked by Mary Kelly Foy (Labour) on Wednesday, 10 June 2026, in the House of Commons. It was due for an answer on Monday, 15 June 2026. It was answered by Rachel Blake (Labour) on Wednesday, 17 June 2026 on behalf of the Treasury.

Burglary: Insurance

Question

To ask the Chancellor of the Exchequer, what discussions she has had with the Financial Conduct Authority on insurers’ treatment of claims where burglaries occur following (a) misuse and (b) legitimate disclosure of a key‑safe code; and whether exclusions comply with FCA rules on treatment of vulnerable customers.

Answer

Insurers make decisions about the terms on which they will offer cover following an assessment of the relevant risks. The Government has not made a specific assessment of domestic key safes and generally does not intervene in the commercial decisions of insurers as this could damage competition in the market.

The Government is determined that insurers treat customers fairly and firms are required to do so under Financial Conduct Authority (FCA) rules. The FCA’s Vulnerability Guidance defines vulnerable customers as those who may be especially susceptible to harm if a firm does not act with appropriate levels of care and requires firms to identify vulnerable customers and to consider the needs of these customers appropriately. This includes ensuring they provide products that are fair value to consumers and clear communications which are fair and not misleading. The FCA has robust powers to act against firms that breach its rules.

The Government would always recommend consumers shop around to find the most suitable cover at the best price. The British Insurance Brokers’ Association can offer customers guidance on looking across the insurance market for suitable products and may be able to provide names of specialist brokers.

Secondary information

Type
Written question
Reference
8667
Session
2026-27
Grouped for answer
Yes
Subjects
Burglary Insurance Misuse Financial Conduct Authority Locks and keys
Link
View this Written question on www.parliament.uk