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Written question asked by Baroness Hayter of Kentish Town (Labour) on Thursday, 22 October 2015, in the House of Lords. It was due for an answer on Thursday, 5 November 2015. It was answered by Baroness Neville-Rolfe (Conservative) on Monday, 2 November 2015 on behalf of the Department for Business, Innovation and Skills.


Tickets: Touting

Question

To ask Her Majesty’s Government what action they are taking in the light of the 21 October Which? investigation reporting that listings on some ticket resale websites are in breach of the Consumer Rights Act 2015.

Answer

Where there are alleged breaches of legislation, enforcement authorities have powers to take appropriate action. Consumers or their representatives should report any alleged breach through the Citizens Advice consumer helpline who will report substantive breaches to Trading Standards, or to the police, to take enforcement action as appropriate.

The Government has launched an Independent Review of consumer protection measures in relation to ticket resale and online Secondary Ticketing facilities under Professor Waterson, and Contributions and evidence from interested parties are welcome. This review will gather evidence on how well the Consumer Rights Act’s new ticketing provisions and wider consumer protections are working.




Secondary information

Type
Written question
Reference
HL2909
Session
2015-16
Related items
Tickets: Touting
Wednesday, 2 December 2015
Written questions
House of Lords
Subjects
Internet Touting Tickets
Legislation
Consumer Rights Act 2015
Link
View this Written question on www.parliament.uk