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Written question asked by Baroness Hayter of Kentish Town (Labour) on Tuesday, 17 November 2015, in the House of Lords. It was due for an answer on Tuesday, 1 December 2015. It was answered by Baroness Neville-Rolfe (Conservative) on Wednesday, 2 December 2015 on behalf of the Department for Business, Innovation and Skills.

Tickets: Touting

Question

To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 2 November (HL2909) regarding breaches of the Consumer Rights Act 2015 by ticket resale websites, what action they are taking to highlight to the general public (1) the existence of, and (2) the functions of, the Citizens Advice consumer helpline.

Answer

The Government advises consumers through Gov.uk to contact the Citizens Advice consumer helpline, which is funded by BIS, on any questions relating to consumer law, including ticket resales. The helpline advises consumers on their rights and remedies and will pass on complaints to Trading Standards where appropriate.


Awareness of the helpline is also raised through national consumer campaigns such as Scams Awareness Month and National Consumer Week which Government supports through the Consumer Protection Partnership. Citizens Advice produces leaflets and other materials informing consumers of their rights and how to look out for scams.



Secondary information

Type
Written question
Reference
HL3634
Session
2015-16
Related items
Tickets: Touting
Monday, 2 November 2015
Written questions
House of Lords
Subjects
Consumers Internet Protection Publicity Touting Tickets Citizens Advice
Legislation
Consumer Rights Act 2015
Link
View this Written question on www.parliament.uk