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Written question asked by Baroness Hayter of Kentish Town (Labour) on Tuesday, 17 November 2015, in the House of Lords. It was due for an answer on Tuesday, 1 December 2015. It was answered by Baroness Neville-Rolfe (Conservative) on Thursday, 3 December 2015 on behalf of the Department for Business, Innovation and Skills.


Tickets: Touting

Question

To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites.

Answer

The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.



Secondary information

Type
Written question
Reference
HL3635
Session
2015-16
Subjects
Complaints Internet Touting Tickets Citizens Advice
Contains statistics
Yes
Link
View this Written question on www.parliament.uk