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Written question asked by Baroness Smith of Basildon (Labour) on Monday, 9 October 2017, in the House of Lords. It was due for an answer on Monday, 23 October 2017. It was answered by Baroness Williams of Trafford (Conservative) on Monday, 23 October 2017 on behalf of the Home Office.

Immigration: Fees and Charges

Question

To ask Her Majesty's Government what was the amount of fees received by the Home Office from people using email to make enquiries about (1) border, (2) immigration, and (3) citizenship services monthly in 2017 to date.

Answer

The £5.48 email charge is levied to fund the commercial contract as the UK government believes it is right that those who use and benefit directly from the UK immigration system make an appropriate contribution towards meeting the costs of the immigration system. Those who use the services are predominantly from outside the UK. Our web site www.gov.uk is the main source of information and advice and is free of charge.

Further details of the financial arrangement in place between the Home Office and SITEL UK Ltd for the provision of Contact Centre Services (UK and International) is not available due to it being commercially sensitive.

Secondary information

Type
Written question
Reference
HL1789
Session
2017-19
Subjects
British nationality Borders Fees and charges Immigration Home Office Email
Contains statistics
Yes
Link
View this Written question on www.parliament.uk