Written question asked by Lord Lipsey (Labour) on Thursday, 14 March 2024, in the House of Lords. It was due for an answer on Thursday, 28 March 2024. It was answered by Baroness Vere of Norbiton (Conservative) on Thursday, 21 March 2024 on behalf of the Treasury.
Revenue and Customs: Telephone Services
- Question
-
To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.
- Answer
-
HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.
This information can be found at the following link:
Secondary information
- Type
- Written question
- Reference
- HL3290
- Session
- 2023-24
- Subjects
- Standards Telephone services Revenue and Customs
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2024-03-21 13:14:14 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/lords/2023-24/HL3290
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/lords/2023-24/HL3290
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/lords/2023-24/HL3290