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Written question asked by Baroness Jones of Moulsecoomb (Green Party) on Tuesday, 1 April 2025, in the House of Lords. It was due for an answer on Tuesday, 15 April 2025. It was answered by Lord Hendy of Richmond Hill (Labour) on Thursday, 10 April 2025 on behalf of the Department for Transport.


Southeastern: Ticket Offices

Question

To ask His Majesty's Government what assessment they have made of the impact on people with disabilities of the plans of South Eastern Trains to cut ticket office hours by an estimated 555 hours each week across 14 stations, according to the Association of British Commuters.

Answer

Ensuring accessibility for all passengers is at the heart of our passenger-focussed approach. Southeastern Trains (SET) is seeking to implement changes to ticket office opening hours at 14 of its stations. We are aware that SET’s proposals include mitigations to ensure staff would continue to be available to support passengers.


Secondary information

Type
Written question
Reference
HL6434
Session
2024-26
Subjects
Disability Opening hours Ticket offices Southeastern
Link
View this Written question on www.parliament.uk