Written question asked by Lord Clement-Jones (Liberal Democrat) on Wednesday, 25 June 2025, in the House of Lords. It was due for an answer on Wednesday, 9 July 2025. It was answered by Lord Livermore (Labour) on Tuesday, 8 July 2025 on behalf of the Treasury.

Trader Support Service: Contracts

Question: To ask His Majesty's Government what assessment they have made of the propriety of awarding the Trader Support Service contract to a company that is under public scrutiny as part of the Post Office Horizon scandal.

Answer: As a public contracting authority, HMRC follow government procurement rules when awarding contracts, ensuring value for money for taxpayers. The Trader Support Services contract was procured in compliance with the Public Contracts Regulations 2015. Existing service delivery is managed robustly by contract management teams in compliance with this legislation and to ensure that the requirements of UK traders are met under the Windsor Framework. HMRC keep the performance and conduct of all their suppliers under review.

Secondary information