1-20 of 77 results for subject:"Trader Support Service"
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To ask His Majesty's Government how much they have budgeted for the operation of the Trader Support Service for the current financial year.
To ask His Majesty's Government how much they have budgeted for the operation of the Trader Support Service for the current financial year.
The total budget for the current financial year (25/26) for operating the Trader Support Service is £76.99 million.
To ask His Majesty's Government what assessment they have made of feedback from businesses that use the Trader Support Service.
To ask His Majesty's Government what assessment they have made of feedback from businesses that use the Trader Support Service.
In 2024, the TSS had a customer satisfaction score of 89%. Traders score on information, ease of use, whether they would recommend the service and overall satisfaction. This feedback is used to make improvements to the TSS portal, communications and education materials.
To ask His Majesty's Government what was the cost of running the Trader Support Service for each of the last three financial years.
To ask His Majesty's Government what was the cost of running the Trader Support Service for each of the last three financial years.
The costs of the Trader Support Service by financial year are set out below.
Financial Year | Costs |
2022/23 | £114.68m |
2023/24 | £105.19m |
2024/25 | £88.15m |
To ask the Chancellor of the Exchequer, for what reason the Trader Support Service has not used the derogation to delay until 1 January 2026 the commencement of Import Control System 2 for the movement of goods from Great Britain to Northern Ireland.
To ask the Chancellor of the Exchequer, for what reason the Trader Support Service has not used the derogation to delay until 1 January 2026 the commencement of Import Control System 2 for the movement of goods from Great Britain to Northern Ireland.
All businesses, including those using the Trader Support Service, have until midnight on 31 December 2025 to onboard onto the Import Control System 2 (ICS2), so they can continue to provide safety and security information for certain goods moving by road to Northern Ireland.
Traders can continue to move goods through the Trader Support Service using ICS NI until 31 December 2025.
The ICS2 system has been available for road movements since 1 April 2025, with operators initially having until 1 September 2025 to onboard to the new system. This has subsequently been extended to 31 December 2025 to give businesses more time to prepare.
HMRC has an extensive communications and engagement plan to support business readiness for the changes, and businesses moving goods between Great Britain and Northern Ireland are encouraged to start using ICS2 before 31 December 2025 if they are ready to do so.
To ask His Majesty's Government what assessment they have made of whether Fujitsu would be a suitable supplier for the Trader Support Service contract with HMRC.
To ask His Majesty's Government what assessment they have made of whether Fujitsu would be a suitable supplier for the Trader Support Service contract with HMRC.
The Government does not comment on live procurements to protect the integrity of the process. In all its procurements, HMRC follows government procurement rules.
To ask His Majesty's Government what assessment they have made of the veracity of any information provided by Fujitsu in the most recent tender process for the Trader Support Service contact with HMRC.
To ask His Majesty's Government what assessment they have made of the veracity of any information provided by Fujitsu in the most recent tender process for the Trader Support Service contact with HMRC.
The Government does not comment on live procurements to protect the integrity of the process. In all its procurements, HMRC follows government procurement rules.
To ask His Majesty's Government how many traders are registered on the Trader Support Service.
To ask His Majesty's Government how many traders are registered on the Trader Support Service.
Over 60,000 businesses have registered with the Trader Support Service to date.
To ask His Majesty's Government whether the Trader Support Service procurement process includes assessment of bidders' previous contract performance.
To ask His Majesty's Government whether the Trader Support Service procurement process includes assessment of bidders' previous contract performance.
The Trader Support Services contract is being procured in compliance with the Public Contracts Regulations 2015. As part of its procurement process, HMRC rigorously assesses any bidders and proposed contracts to ensure their suitability to deliver this service.
To ask His Majesty's Government what assessment they have made of Fujitsu's suitability for the re-tendering of the Trader Support Service contract, given the company's role in the Post Office Horizon scandal.
To ask His Majesty's Government what assessment they have made of Fujitsu's suitability for the re-tendering of the Trader Support Service contract, given the company's role in the Post Office Horizon scandal.
The Trader Support Services contract was procured in compliance with the Public Contracts Regulations 2015. Existing service delivery is managed robustly by contract management teams in compliance with this legislation and to ensure that the requirements of UK traders are met under the Windsor Framework.
To ask His Majesty's Government whether any independent assessment has been conducted of the risks associated with continuing to rely on Fujitsu for critical government services, including the Trader Support Service.
To ask His Majesty's Government whether any independent assessment has been conducted of the risks associated with continuing to rely on Fujitsu for critical government services, including the Trader Support Service.
As a public contracting authority, HMRC follows government procurement rules, including the Public Contracts Regulations 2015, to ensure value for money and robust risk management. The current Trader Support Service (TSS) contract was procured in full compliance with these regulations, as will the replacement contract. HMRC applies the government’s Sourcing Playbook throughout its commercial activity, which includes rigorous risk assessments and financial due diligence. These processes are designed to ensure that suppliers can deliver critical services and that risks—whether operational, reputational, or legal—are identified and mitigated. HMRC maintains active contract management arrangements to monitor performance and ensure continuity of service.
To ask the Chancellor of the Exchequer, whether she has allocated funding to continue the Trader Support Service beyond 2025-26.
To ask the Chancellor of the Exchequer, whether she has allocated funding to continue the Trader Support Service beyond 2025-26.
The Government is committed to ongoing support to businesses moving goods between Great Britain and Northern Ireland, and published details of the procurement opportunity for the next phase of the Trader Support Service from January 2026 onwards on 17 February 2025.
To ask the Chancellor of the Exchequer, what the total cost to the public purse is for the Trader Support Service since 11 June 2020, broken down by financial year.
To ask the Chancellor of the Exchequer, what the total cost to the public purse is for the Trader Support Service since 11 June 2020, broken down by financial year.
The costs of the Trader Support Service by financial year are set out below.
Financial Year | Costs |
2020/21 | £100.62m |
2021/22 | £148.80m |
2022/23 | £114.68m |
2023/24 | £105.19m |
2024/25 | £88.15m |
To ask the Chancellor of the Exchequer, what proportion of the Trader Support Service’s costs are spent on (a) administrative and (b) operational overheads.
To ask the Chancellor of the Exchequer, what proportion of the Trader Support Service’s costs are spent on (a) administrative and (b) operational overheads.
It is not possible to disaggregate the costs of administrative and operational overheads for the Trader Support Service.
To ask the Chancellor of the Exchequer, what assessment she has made of the value for money of the Trader Support Service for business support outcomes in Northern Ireland.
To ask the Chancellor of the Exchequer, what assessment she has made of the value for money of the Trader Support Service for business support outcomes in Northern Ireland.
The Government considers the Trader Support Service a vital element of support to help traders moving goods between Great Britain and Northern Ireland access the benefits of the Windsor Framework.
To ask the Chancellor of the Exchequer, how many small and medium-sized enterprises in Northern Ireland have used the Trader Support Service; and what proportion of the service’s costs have supported those businesses.
To ask the Chancellor of the Exchequer, how many small and medium-sized enterprises in Northern Ireland have used the Trader Support Service; and what proportion of the service’s costs have supported those businesses.
The Trader Support Service (TSS) is available to businesses of all sizes to support them with moving goods between Great Britain and Northern Ireland. It is not possible to specify the numbers of Small and Medium-sized Enterprises (SMEs) that use the TSS, and therefore not possible to disaggregate the costs of provision of support to those SMEs from the overall support the TSS provides to business.
To ask His Majesty's Government whether alternative suppliers are being considered in the re-tendering of the Trader Support Service, and whether they will take into account the risk profile of Fujitsu in those considerations.
To ask His Majesty's Government whether alternative suppliers are being considered in the re-tendering of the Trader Support Service, and whether they will take into account the risk profile of Fujitsu in those considerations.
HMRC follow standard government procurement rules and keep the performance and conduct of all their suppliers under review. All of HMRC’s contract opportunities are publicly available through Contracts Finder and Find-a-Tender Service. Contract opportunities are available to any economic operator that is able to meet the requirements of the procurement in compliance with the Public Contracts Regulations 2015 or The Procurement Regulations 2024, as applicable.
To ask His Majesty's Government what assessment they have made of the propriety of awarding the Trader Support Service contract to a company that is under public scrutiny as part of the Post Office Horizon scandal.
To ask His Majesty's Government what assessment they have made of the propriety of awarding the Trader Support Service contract to a company that is under public scrutiny as part of the Post Office Horizon scandal.
As a public contracting authority, HMRC follow government procurement rules when awarding contracts, ensuring value for money for taxpayers. The Trader Support Services contract was procured in compliance with the Public Contracts Regulations 2015. Existing service delivery is managed robustly by contract management teams in compliance with this legislation and to ensure that the requirements of UK traders are met under the Windsor Framework. HMRC keep the performance and conduct of all their suppliers under review.
To ask His Majesty's Government what assessment they have made of the propriety of Fujitsu's bid for the Trader Support Service contract in the light of the fact that the company has not yet contributed to compensation for victims of the Post Office Horizon IT scandal.
To ask His Majesty's Government what assessment they have made of the propriety of Fujitsu's bid for the Trader Support Service contract in the light of the fact that the company has not yet contributed to compensation for victims of the Post Office Horizon IT scandal.
All of our contract opportunities are publicly available through Contracts Finder and/or Find A Tender Service and are available to any economic operator that is able to meet the requirements of the procurement in compliance with the Public Contracts Regulations 2015 or The Procurement Regulations 2024, as applicable.
To ask the Chancellor of the Exchequer, pursuant to the Answer of 11 June 2025 to Question 57631 on Horizon IT System: Compensation, whether the Government has formally invited Fujitsu to re-bid for the Trader Support Service.
To ask the Chancellor of the Exchequer, pursuant to the Answer of 11 June 2025 to Question 57631 on Horizon IT System: Compensation, whether the Government has formally invited Fujitsu to re-bid for the Trader Support Service.
All of our contract opportunities are publicly available through Contracts Finder and/or Find-a-Tender Service and are available to any economic operator that is able to meet the requirements of the procurement in compliance with the Public Contracts Regulations 2015 or The Procurement Regulations 2024, as applicable.
To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of the Trader Support Service being delivered by a contractor involved in the Horizon scandal on UK trade operations.
To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of the Trader Support Service being delivered by a contractor involved in the Horizon scandal on UK trade operations.
The Trader Support Services contract was procured in compliance with the Public Contracts Regulations 2015. Existing service delivery is managed robustly by contract management teams in compliance with this legislation and to ensure that the requirements of UK traders are met under the Windsor Framework.