Letter dated 20/12/2007 from Ed Richards MP to Gordon Marsden MP regarding complaints to Ofcom relating to contract cancellation fees levied by BT.

Letter dated 20/12/2007 from Ed Richards MP to Gordon Marsden MP regarding complaints to Ofcom relating to contract cancellation fees levied by BT.

Whether a person who has no Member of Parliament representing him because he is resident outside the United Kingdom can have a complaint about unfair action or poor service by a United Kingdom government department referred to the Parliamentary Ombudsman; and, if so, by what means.

Whether a person who has no Member of Parliament representing him because he is resident outside the United Kingdom can have a complaint about unfair action or poor service by a United Kingdom government department referred to the Parliamentary Ombudsman; and, if so, by what means.

(2) what discussions he has had on the establishment of an independent complaints body for self-funders and part-funders in care homes.

(2) what discussions he has had on the establishment of an independent complaints body for self-funders and part-funders in care homes.

To ask the Secretary of State for Health (1) what assessment he has made of the merits of establishing an independent complaints body for self-funders and part-funders in care homes;

To ask the Secretary of State for Health (1) what assessment he has made of the merits of establishing an independent complaints body for self-funders and part-funders in care homes;

To ask the Secretary of State for Health what steps the Government has taken to improve the NHS complaints procedure since 1997.

To ask the Secretary of State for Health what steps the Government has taken to improve the NHS complaints procedure since 1997.

Changes to the NHS complaints arrangements from 1997 to 2007. 3 p.

Changes to the NHS complaints arrangements from 1997 to 2007. 3 p.

To ask the Chancellor of the Duchy of Lancaster how many complaints from civil servants against (a) special advisers and (b) Ministers were formally recorded in his Department since 27 June.

To ask the Chancellor of the Duchy of Lancaster how many complaints from civil servants against (a) special advisers and (b) Ministers were formally recorded in his Department since 27 June.

To ask the Chancellor of the Exchequer how many complaints HM Revenue and Customs have received in the last 12 months from tax credit claimants claiming they have been victims of identity theft.

To ask the Chancellor of the Exchequer how many complaints HM Revenue and Customs have received in the last 12 months from tax credit claimants claiming they have been victims of identity theft.

To ask the Secretary of State for Health how many official complaints were made by patients of Broadmoor hospital to West London Mental Health Trust in each year since 1997.

To ask the Secretary of State for Health how many official complaints were made by patients of Broadmoor hospital to West London Mental Health Trust in each year since 1997.

It is unacceptable to place older people in inappropriate settings. The decisions should be focused on the needs of individuals and their care requirements. I recently issued new guidance, which took effect on 1 October, on the funding of continuing care, because we know that many primary care trusts have...

It is unacceptable to place older people in inappropriate settings. The decisions should be focused on the needs of individuals and their care requirements. I recently issued new guidance, which took effect on 1 October, on the funding of continuing care, because we know that many primary care trusts have...

I am grateful for this brief opportunity in a packed Westminster Hall to raise the issue of vulnerable adults in residential nursing and care homes in England. I pay tribute to the exceptional level of care that the majority of elderly, vulnerable adults receive from the dedicated private, voluntary and...

I am grateful for this brief opportunity in a packed Westminster Hall to raise the issue of vulnerable adults in residential nursing and care homes in England. I pay tribute to the exceptional level of care that the majority of elderly, vulnerable adults receive from the dedicated private, voluntary and...

I congratulate the hon. Member for Harrogate and Knaresborough (Mr. Willis)—if I may, I will call him my hon. Friend—on securing an Adjournment debate on this incredibly important issue, which, as he said, will become even more significant, given the demographic changes that are taking place. I also congratulate him...

I congratulate the hon. Member for Harrogate and Knaresborough (Mr. Willis)—if I may, I will call him my hon. Friend—on securing an Adjournment debate on this incredibly important issue, which, as he said, will become even more significant, given the demographic changes that are taking place. I also congratulate him...

Does the Minister agree that the practice of placing vulnerable adults who need nursing care in residential care settings, simply because that is the only place in which the cash-strapped local authority can afford to support them, is unacceptable?

Does the Minister agree that the practice of placing vulnerable adults who need nursing care in residential care settings, simply because that is the only place in which the cash-strapped local authority can afford to support them, is unacceptable?

To ask the Secretary of State for Communities and Local Government (1) what the average length of time the Local Government Ombudsman took to consider a complaint was in each of the last three years;

To ask the Secretary of State for Communities and Local Government (1) what the average length of time the Local Government Ombudsman took to consider a complaint was in each of the last three years;

(3) what consideration she has given to bringing forward amendments to reform the system of appeals against local government ombudsman decisions.

(3) what consideration she has given to bringing forward amendments to reform the system of appeals against local government ombudsman decisions.

(2) how many complaints her Department has received on the decision-making process of the Local Government Ombudsman in each of the last three years;

(2) how many complaints her Department has received on the decision-making process of the Local Government Ombudsman in each of the last three years;

Westminster Hall adjournment debate on the protection of vulnerable adults in residential nursing and care homes.

Westminster Hall adjournment debate on the protection of vulnerable adults in residential nursing and care homes.

asked Her Majesty's Government:How many complaints they have received that Jobcentre Plus advice lines are constantly engaged.

asked Her Majesty's Government:How many complaints they have received that Jobcentre Plus advice lines are constantly engaged.

To ask the Secretary of State for the Home Department what criteria are used in directing complaints relating to the handling of cases by the Metropolitan police to (a) the Metropolitan Police Directorate of Professional Standards and (b) the Independent Police Complaints Commission; what the outcome has been of the...

To ask the Secretary of State for the Home Department what criteria are used in directing complaints relating to the handling of cases by the Metropolitan police to (a) the Metropolitan Police Directorate of Professional Standards and (b) the Independent Police Complaints Commission; what the outcome has been of the...

To ask the Secretary of State for Health what the procedure is for investigating complaints about standards of care and abuse and neglect in care homes; and what the procedure was before 2006.

To ask the Secretary of State for Health what the procedure is for investigating complaints about standards of care and abuse and neglect in care homes; and what the procedure was before 2006.